Ashley Brown
Romulus,MI
Summary
Versatile Delta employee seeking an opportunity to be part of a world class flight attendant role, with a possibility for career and financial advancement. Eager to obtain an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
10
10
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
09.2021 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Flight Attendant
Spirit Airlines Inc.
08.2018 - 06.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
Front Desk Manager
Quality Inn Suites
07.2016 - 08.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Call Center Representative
Associated Community Services
01.2016 - 07.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Delivered prompt service to prioritize customer needs.
Sandwich Artist
Subway
11.2014 - 03.2016
- Subway
- Assisting customers with theirs orders, preparing food as per customer specifications
- Restock and prep fresh food in correct proportions for each day
- Maintain a clean and sanitized lobby and work station
- Collecting payments and accurately giving the change due
- Inventories and rotates stocks
- June 2014
Education
High School Diploma - undefined
Romulus Senior High School
Associate Of Applied Business - Business Administration And Management
Ashley Brown
Ypsilanti, MISkills
- Communication
- Interpersonal
- Problem Solving
- Time Management
- Patience
Summary of Qualifications
High level of customer service
Highly flexible and enthusiastic
Proficiency in using MS Office Applications (Word, Outlook)
Ability to respond on emergency situation and medical situations
Ability to comprehend and retain information
Timeline
Ramp Agent
Delta Air Lines, Inc
09.2021 - Current
Flight Attendant
Spirit Airlines Inc.
08.2018 - 06.2020
Front Desk Manager
Quality Inn Suites
07.2016 - 08.2018
Call Center Representative
Associated Community Services
01.2016 - 07.2017
Sandwich Artist
Subway
11.2014 - 03.2016
High School Diploma - undefined
Romulus Senior High School
Associate Of Applied Business - Business Administration And Management
Ashley Brown