Ashley Brown
Dallas,TX
Summary
Hardworking and reliable Customer Service Manager with over 5 years experience in warehousing. Offering Managerial, Inventory and Customer Service experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
CJ Logistics America
Wilmer, Texas
02.2024 - Current
- Monitor staff performance to ensure adherence to customer service standards.
- Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Roll out operational improvements and solutions to deliver top-notch customer service.
- Delegate work to staff, setting priorities and goals.
- Assist staff with resolving complex customer issues and implementing targeted solutions.
- Review candidate resumes and schedule and interview potential new hires.
Team Lead Manager
CJ Logistics America
Dallas, TX
08.2022 - 02.2024
- Fostered positive employee relationships through communication, training and development coaching.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Overseen daily workloads and workflow for smooth operations.
- Reviewed candidate resumes and schedule and interview potential new hires.
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Motivated and empower team members to build customer satisfaction and loyalty to support retention and growth.
- Provided on time shipping
- Conducted dock sweeps and audits
Customer Specialist II
CJ Logistics America
Wilmer, TX
10.2019 - 08.2022
- Resolved customer service issues to maintain ideal customer experiences.
- Scheduled and confirm inbound and outbound appointments.
- Reconciled onsite inbounds (Expected Receipts Report).
- Reconciled outbounds (Outbound Orders Report).
- Created and closed out returns.
- Partnered with LTL carrier, Jarrett to schedule returned products for pick up and ship replacements.
- Maintained Book to Book (B2B).
- Trained new employees on procedures and policies to maximize team performance.
- Improved operations by working with team members and management to find workable solutions.
IC Specialist
CJ Logistics America
Wilmer, TX
09.2017 - 12.2021
- Conducted audits and cycle counts on inventory.
- Performed dock audits.
- Increased location accuracy by 4% during bulk location project.
- Timely response to adjustments reducing cancel picks by 6%.
- Trained newly hired employees on correct processes.
Shipping and Receiving Clerk
CJ Logistics America
Elwood, IL
09.2018 - 10.2019
- Greeted incoming visitors and answered telephone calls to provide speedy and knowledgeable assistance.
- Checked in/out drivers.
- Maintained yard dashboard.
- Performed dock door checks to maintain door and trailer accuracy.
- Delegated daily tasks to team members such as shipments needing to load and unload.
Processor
CJ Logistics America
Elwood, IL
01.2016 - 09.2017
- Managed shipments by labeling, packing, and staging deliveries.
- Met or exceeded target for on-time customer shipments.
Education
High School Diploma -
Thornridge High School
Dolton, IL05.2013
Some College (No Degree) - Accounting
Chicago State University
Chicago, ILSome College (No Degree) - Accounting
Northern Illinois University
Dekalb, ILSkills
- Customer relations
- Goal-oriented/Highly focused
- Problem solving
- Team building
- Microsoft Office (Word, Excel)
- Blue Yonder (JDA)
Timeline
Customer Service Manager
CJ Logistics America
02.2024 - Current
Team Lead Manager
CJ Logistics America
08.2022 - 02.2024
Customer Specialist II
CJ Logistics America
10.2019 - 08.2022
Shipping and Receiving Clerk
CJ Logistics America
09.2018 - 10.2019
IC Specialist
CJ Logistics America
09.2017 - 12.2021
Processor
CJ Logistics America
01.2016 - 09.2017
High School Diploma -
Thornridge High School
Some College (No Degree) - Accounting
Chicago State University
Some College (No Degree) - Accounting
Northern Illinois University