Ashley M. Brown
Dallas,Texas
Summary
Dedicated Customer Service Representative. Motivated to maintain customer satisfaction and contribute to company success. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Seeking a career that offers longevity, growth and recognition.
Overview
2027
2027
years of professional experience
Work History
Environmental Services Housekeeper
Texas Health Presbyterian Hospital
8200 Walnut Hill Dallas Tax
2026 - Current
- Maintained high standards of cleanliness in patient rooms and common areas to promote a safe environment.
- Executed thorough disinfecting protocols to minimize infection risks and enhance overall facility hygiene.
- Coordinated with team members to prioritize cleaning tasks based on patient needs and facility demands.
- Monitored supply levels of cleaning agents and personal protective equipment, facilitating timely replenishment as needed.
Environmental Services Housekeeper
UT Southwestern Medical Center
05.2022 - 08.2025
- Cleans and maintains ARC facilities and common areas in a timely manner. Vacuum, sweep and mop rooms, halls, and public areas. Replenish supplies and PPE stations. Clean breakrooms and bathrooms. Assist with floor maintenance, including running floor machines and buffers. Gathering, removing and deposing of waste. Assist in ARC cage wash area when needed. Assist with training of the new employees when needed. Work overtime as needed or when staff is short.
Security Officer Supervisor
Allied Universal Security
Grapevine, Texas
05.2018 - 03.2022
- Non-commission. Ensure the facility is provided with high quality security services to protect people and property. Report safety concerns, security breaches and unusual circumstances both verbally and in writing. Build, improve and maintain effective relationships with both client employees and guests. Answer questions and assist guests and employees. Sign visitors/ employees in and out daily. Answer phones or greet guests / employees in a professional, welcoming manner.
Beauty Consultant
Walgreens
Dallas, Texas
11.2017 - 02.2018
- Help customers find the products that meet their needs and sell customers as many products as possible. Job duties involve suggesting products, explaining how products work, demonstrating how to use products, performing makeovers, and operating the cash register. May have to meet sales goals, build customer relations through follow-up calls and mailings, recruit new customers, order new products, handle door-to-door sales, and manage inventory. Beauty advisors may also stock shelves, clean floors, and organize sales areas. Customer service. Cashiering.
Assistant Manager
Family Dollar
Mesquite, Texas
09.2015 - 08.2017
- Primary responsibilities include setting employee schedules, delegating work, hiring and training new-workers, and ensuring customer satisfaction. Made sure the cashiers have what they need in their drawers like change, bills, etc., handled voids when necessary and return processes.
Collections Representative
ACE Check Cashing
Irving, Texas
04.2012 - 12.2015
- Contacted consumer to obtain payments on past due accounts. Set up dated payments using credit cards, ach routing info and debit cards. Assisted customers with arrangements within financial limits. Collected monthly amounts of $20-$50,000.
Customer Service Representative
Aegis Communications
Irving, Texas
02.2007 - 04.2012
- Verified healthcare benefits and eligibility. Provided information on PPO policies. Gave information on in and out of network options. Assisted with Rx information. Maintained an inbound call volume of 50-120 calls a day.
Shift Manager
Jack In The Box
Dallas, Texas
05.2004 - 02.2007
- Cashiered. Prevented store losses using awareness, attention to detail and integrity. Trained new employees quarterly. Maintained store cleanliness. Interviewed candidates for employment.
Education
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American Intercontinental University
01.2021
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L. G. Pinkston
01.2004
Skills
- Proficient with Microsoft, Office, Work & Outlook
- Dedicated to process improvement
- Negotiation competency
- High customer service standards
- Strong problem solving ability
- Excellent interpersonal skills
- Self-starter
- Fast learner
Timeline
Environmental Services Housekeeper
UT Southwestern Medical Center
05.2022 - 08.2025
Security Officer Supervisor
Allied Universal Security
05.2018 - 03.2022
Beauty Consultant
Walgreens
11.2017 - 02.2018
Assistant Manager
Family Dollar
09.2015 - 08.2017
Collections Representative
ACE Check Cashing
04.2012 - 12.2015
Customer Service Representative
Aegis Communications
02.2007 - 04.2012
Shift Manager
Jack In The Box
05.2004 - 02.2007
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American Intercontinental University
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L. G. Pinkston
Environmental Services Housekeeper
Texas Health Presbyterian Hospital
2026 - Current