Jacob Gwilt
Eagle,ID
Summary
Dynamic and results-driven Customer Service Representative with over 6 years of experience. Demonstrated expertise in conflict resolution, and communication, improved efficiency, and successful project completions. Possesses strong analytical skills, exceptional problem-solving abilities, and a commitment to continuous improvement. Highly effective communicator and collaborator, known for building strong relationships with customers and coworkers and delivering exceptional customer service. Recent college graduate seeking an opportunity in marketing that utilities my bachelors in biology.
Overview
6
6
years of professional experience
Work History
Environmental Services Housekeeper
St. Alphonsus Regional Medical Center
Boise, ID
10.2022 - Current
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Removed spots from rugs using appropriate methods.
- Responded promptly to requests for housekeeping services from staff or visitors.
Customer Service Representative
Jackon's Foods Stores
Meridian, ID
06.2020 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
Delivery Expert
Domino's Pizza
Meridian, ID
12.2017 - 06.2020
- Reviewed customer orders to ensure accuracy prior to loading for delivery.
- Ensured timely delivery of goods by planning routes and adhering to scheduled delivery times.
- Provided excellent customer service by answering questions regarding products or services offered.
- Assisted in resolving customer complaints or inquiries concerning delivered goods.
Education
Bachelor of Science - Biology
Boise State University
Boise, ID07-2024
High School Diploma -
Mountain View High School
Meridian, ID06-2018
Skills
- Organizing and Categorizing
- Continuous Improvement
- Health and safety procedures
- Relationship Building
- Proficient with Microsoft 365 programs
- Data entry
- Proficient with Outlook, Teams, and Zoom
- Problem-solving abilities
- Teamwork and Collaboration
Affiliations
- Volunteer work at Idaho public television
- Answering phone calls from individuals who wanted to donate to the channel
- Volunteer work at the Idaho food bank
- Gathering and packaging food ready to be distributed to people in need
- Capstone Class Project
- With a group had to come up with and propose ideas on how to improve a traffic cross section and the area and community around it
Timeline
Environmental Services Housekeeper
St. Alphonsus Regional Medical Center
10.2022 - Current
Customer Service Representative
Jackon's Foods Stores
06.2020 - 09.2022
Delivery Expert
Domino's Pizza
12.2017 - 06.2020
Bachelor of Science - Biology
Boise State University
High School Diploma -
Mountain View High School
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