Ashley Brown
Bloomington,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
13
13
years of professional experience
Work History
Loan Partner III
Novus Home Mortage
12.2022 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere
- Set up, stored and updated customer files, department records and regulatory paperwork
- Contacted customers via mail, telephone and email to assist with loan process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Loan Partner III
Waterstone Mortgage Corporation
08.2017 - 12.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
High School Librarian
El Paso-Gridley School District #11
08.2015 - 05.2017
- Maintained records for program attendance and material usage to continuously improve library offerings.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Researched, planned and set up attractive and informative library exhibits.
- Trained staff, students and faculty on use of library technology.
Paraprofessional
El Paso-Gridley School District # 11
08.2010 - 05.2015
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
Education
Bachelor of Science - Elementary Education
Illinois State University
Normal, IL 12.2000
Skills
- Strong Oral and Written Communication skills
- Organization and Time Management
- Student Support
- Special Education
Timeline
Loan Partner III
Novus Home Mortage
12.2022 - Current
Loan Partner III
Waterstone Mortgage Corporation
08.2017 - 12.2022
High School Librarian
El Paso-Gridley School District #11
08.2015 - 05.2017
Paraprofessional
El Paso-Gridley School District # 11
08.2010 - 05.2015
Bachelor of Science - Elementary Education
Illinois State University