Stefanie Pritchett
Aquilla,TX
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Polite and professional Night Auditor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Indirect Lending Loan Officer III
Service Federal Credit Union
Portsmouth, NH
9 2010 - Current
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Perform monthly report maintenance
- Preform customer interviews with potential members to verify loan information
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during lending process.
- Conducted thorough credit analysis to minimize risk exposure for financial institution.
- Collaborated with other departments to promptly process loan applications.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Inspired confidence in both team members and program participants through consistent demonstration of expertise and competence in field.
Overnight Contact Center Representative III/Loan Officer
Service Federal Credit Union
Portsmouth, NH
09.2010 - 09.2010
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Processed loan applications and monitored progress from start to finish.
- Process monetary transactions
- Assist in development of new loan representatives
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
Night Auditor/Guest Service Agent
Olympia Management
Durham, NH
01.2008 - 09.2010
- Managed guest check ins and check outs and organized reservations
- Solved any guest-related issues immediately
- Posted revenue to appropriate accounts
- Trained new employees.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Night Auditor/Guest Service Agent
Bowden Hospitality
Portsmouth, NH
08.2006 - 01.2008
Night Auditor/Guest Service Agent
Colwen Hospitality
12.2005 - 08.2006
Billing Administrative Assistant
Germain Lincoln Mercury
Naples, FL
06.2005 - 11.2005
Front Desk, Guest Service Agent
Marco Island Marriott
06.2004 - 06.2005
Restaurant Supervisor
Backwater Nicks
Marco Island, Florida
08.2004 - 11.2005
- Multiple duties within restaurant including but not limited to: supervising employee performance and completing evaluations, managed payroll, organized schedule, performed inventory, and served in different capacities of business
Merchantainer Cashier/Merchandise Guest Service Representative
Walt Disney World
05.2003 - 11.2003
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Produce Clerk, Deli Clerk, Bakery Clerk, Cashier
Hannaford Brothers
06.1999 - 08.2004
- Performed customer service in multiple areas of supermarket.
Education
Associates of Science - Travel & Tourism
New Hampshire Technical Institute
Concord, NH 09.2002 - 05.2004
Associates of Science - Hotel Administration
New Hampshire Technical Institute
Concord, NH 09.2002 - 05.2004
Skills
Honesty and Integrity
Problem-Solving
Teamwork and Collaboration
Strong Work Ethic
Positive Attitude
Customer Service
Positive Attitude
Written and oral communication
Safety Procedures Compliance
References
References Available Upon Request
Timeline
Overnight Contact Center Representative III/Loan Officer
Service Federal Credit Union
09.2010 - 09.2010
Night Auditor/Guest Service Agent
Olympia Management
01.2008 - 09.2010
Night Auditor/Guest Service Agent
Bowden Hospitality
08.2006 - 01.2008
Night Auditor/Guest Service Agent
Colwen Hospitality
12.2005 - 08.2006
Billing Administrative Assistant
Germain Lincoln Mercury
06.2005 - 11.2005
Restaurant Supervisor
Backwater Nicks
08.2004 - 11.2005
Front Desk, Guest Service Agent
Marco Island Marriott
06.2004 - 06.2005
Merchantainer Cashier/Merchandise Guest Service Representative
Walt Disney World
05.2003 - 11.2003
Associates of Science - Travel & Tourism
New Hampshire Technical Institute
09.2002 - 05.2004
Associates of Science - Hotel Administration
New Hampshire Technical Institute
09.2002 - 05.2004
Produce Clerk, Deli Clerk, Bakery Clerk, Cashier
Hannaford Brothers
06.1999 - 08.2004
Indirect Lending Loan Officer III
Service Federal Credit Union
9 2010 - Current
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