Ashley Browning
Gulfport,MS
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Had worked in multiple positions over the years creating a great rapport with individuals. Customer service was extremely important in all aspects of my work to ensure a positive experience for the customers.
Overview
8
8
years of professional experience
Work History
Security Officer
Hollywood Casino Gulf Coast
Bay Saint Louis, Mississippi
02.2024 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted in the development and implementation of security policies and procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Observed patrons and customers to quickly address security situations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reported safety hazards for remediation response.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Guarded restricted areas to prevent unauthorized entry.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored CCTV systems to ensure safety and security of premises.
- Patrolled crowds during events to preserve order and promote security.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Greeted customers and provided customer service.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Responsible for escorting large amounts of money for employer
Server
Murky Waters
Gulfport, Mississippi
04.2024 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus and answered questions regarding items.
Substitute Teacher
Kelly Services
Gulfport, MS
05.2017 - 05.2021
- Ensured that each student had access to appropriate materials and resources.
- Promoted a safe and secure atmosphere within the classroom setting.
- Monitored student progress and provided feedback for improvement.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Encouraged positive behavior among students through effective communication techniques.
- Maintained accurate records of student performance, attendance and behavior.
- Integrated technology into lessons whenever possible.
- Participated in staff meetings and professional development workshops.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Created an environment conducive to learning while managing challenging behaviors.
- Implemented school policies and procedures in the classroom.
- Organized lesson plans and activities for students.
- Monitored student progress throughout the day.
- Provided feedback on assignments or projects given by the regular teacher.
- Maintained accurate records of student attendance and performance.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
- Adapted teaching methods to accommodate diverse learning styles.
- Served as a mentor for new substitute teachers when necessary.
- Implemented differentiated instruction strategies based on individual student needs.
- Provided classroom instruction outlined in teacher's lesson plans.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Addressed individual student needs and accommodated learning differences.
- Implemented conflict resolution strategies to manage student disputes.
- Managed classroom environments to ensure a safe and productive learning experience.
- Integrated real-world examples to make learning relevant and engaging.
- Fostered a positive learning environment that promoted mutual respect.
- Developed and enforced behavioral management plans.
- Utilized positive reinforcement to motivate students.
- Provided notes and reports on school day activities to primary teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
Education
Associate of Science - Medical Assisting
Miller-Motte Technical College
Gulfport, MS02-2015
High School Diploma -
Harrison Central High School
Gulfport, MS05-2009
Skills
- Surveillance monitoring
- Access control
- Incident investigation
- Emergency response
- Conflict resolution
- First aid certification
- Safety compliance
- Communication skills
- Customer service
- Crowd management
- Attention to detail
- Risk assessment
- Training and development
- Security systems
- Detail-oriented
- Superior customer service
- Emergency evacuation procedures
- Premises patrol
- Crime prevention
- Fire safety training
- Operations management
- Patrol operations
- Conflict de-escalation
- Staff management
- Building lockdown coordination
- Visitor tracking
- Shift work experience
- Time management
Timeline
Server
Murky Waters
04.2024 - 07.2024
Security Officer
Hollywood Casino Gulf Coast
02.2024 - Current
Substitute Teacher
Kelly Services
05.2017 - 05.2021
Associate of Science - Medical Assisting
Miller-Motte Technical College
High School Diploma -
Harrison Central High School