Ashley Bryant
Goose Creek,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Office Assistant
GAH Services
Charleston, South Carolina
06.2011 - 05.2020
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Technical Support Representative
NCO
North Charleston, South Carolina
03.2011 - 06.2011
- Resolved escalated customer service issues in a timely manner.
- Documented all activities related to technical support including processes, updates, changes made.
- Troubleshot customer inquiries related to software and hardware issues.
- Demonstrated advanced product knowledge to solve customer issues.
- Served as first point of contact for incoming technical service calls and emails.
- Updated customer information and account status in the database following each interaction.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Reservation Agent
IHG Hotels & Resorts
North Charleston, South Carolina
10.2008 - 02.2011
- Resolved guest complaints by providing exceptional customer service.
- Maintained a thorough understanding of hotel policies and procedures.
- Offered personalized recommendations based on guest preferences.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Upsold additional services such as dining options, spa treatments.
- Ensured all reservations were properly documented in the system.
- Provided customers with information on hotel services, amenities, and packages.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Processed customer payments for reservations over the phone.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Education
High School Diploma -
Nation High School
Charlotte, NC01-2010
Skills
- Systems Analysis
- Application support
- Customer Service
- Hardware diagnostics
- Technical Support
- Information Protection
- Account Management
- Complaint resolution
- Call Center Operations
- Issue Troubleshooting
- Account updating
Timeline
Office Assistant
GAH Services
06.2011 - 05.2020
Technical Support Representative
NCO
03.2011 - 06.2011
Reservation Agent
IHG Hotels & Resorts
10.2008 - 02.2011
High School Diploma -
Nation High School