Ashley Bryant
Baltimore,MD
Summary
Compassionate healthcare professional with background in certified nursing assistance and medical receptionist, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Bringing hands-on experience balancing
administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Associate
JOHN HOPKINS INTRASTAFF
Baltimore, MD
10.2021 - Current
- Assisting patients with bathing and dressing
- Assisting with feeding and incontinent care
- Measure and record patients vital signs
- Assisting nurse with care of the patients
- Keeping patients rooms clean
- Setting up medical equipment and answering calls for help from a patient
Patient Care Associate/Technician
MedStar Union Memorial Hospital
Baltimore, MD
09.2021 - Current
- Assisting patients with bathing and dressing
- Assisting with feeding and incontinent care
- Measure and record patients vital signs
- Assisting nurse with care of the patients
- Keeping patients rooms clean
- Setting up medical equipment and answering calls for help from a patient
Safety Observation Companion
University of Maryland Medical Center
Baltimore, MD
08.2018 - 05.2019
- Provides constant observation and companionship for assigned patient to ensure patient's safety.
- Establishes and maintains courteous and effective relationships with patients, visitors, co-workers, and other members of the health care team; demonstrates sensitivity and awareness to the needs of patients, visitors and co-workers and responds promptly to verbal and/or written instructions.
- Monitors and attempts to prevent patient from self-harm, falls, eloping, smoking, dislodging IV lines, O2 apparatus, catheters, and /or drains and dressings through calling for assist (call bed, personal alarm) and attempting to redirect with communication.
- Request immediate assistance for noted changes in patient condition and/or disruptive behaviors.
- Maintain a calm composure and a soft tone when communicating with the patient.
- Maintain direct eye contact on the patient, with the patient's hands visible at all times. Do not turn his/her back on the patient and remain within arm's length of the patient not unless otherwise directed by the primary nurse.
- Keeps the call bell within reach in case of an emergency, unless you have been provided a panic device to use in the case of an emergency.
- The relaxation channel or other educational channels may be on to be used as a distraction if it is not over stimulatory to the patient.
- Initiates C.P.R. procedure as needed for patient care and safety.
- Attends all mandatory hospital in-services including CPR training.
Laboratory Courier
University of Maryland Faculty Physicians Inc
Baltimore, MD
01.2018 - 03.2019
- Performs delivery functions for specimens and related medical correspondence. This position will include walking extensive distances with exposure to elements and potential exposure to infectious disease from transporting specimens.
IEP Aide
Kennedy Krieger Institute
Baltimore, MD
08.2013 - 08.2017
- Encourages development of students with IEP's in a school setting
- Assists students in whole group, small group, and individually in academics as well as coping strategies and appropriate classroom behaviors
- Assist students with hygiene and mealtimes
- Follow student IEP's and BIP's with fidelity
- Communicate with team members regularly
- Cleans and prepares materials to assist with academic performance
IEP Aide
One on One
Hunt Valley, MD
03.2016 - 09.2016
- Assisted students inside and outside of the classroom with hygiene, academics, and behaviors
- Followed student IEP's and BIP's with fidelity
- Encourage academic and behavioral development of students with IEP's in a group setting
IEP Aide (One on One)
One on One
Towson, MD
08.2007 - 10.2012
- Worked with kids with disabilities
- Followed student IEP's and BIP's with fidelity
- Modeled appropriate behaviors inside and outside the classroom
Housekeeper
Heartlands Senior Living Center
Ellicott City, MD
09.2005 - 10.2006
- Vacuumed floors
- Washed and changed bed sheets/towels
- Maintained a clean and safe work environment
Food Server
Oriole Park
Baltimore, MD
05.2001 - 10.2005
- Prepared food for customers
- Swept floors
- Washed dishes
- Maintained a clean and safe work environment
Education
Diploma -
Southwestern High School
Baltimore, MD06.2005
BS - Nursing
Baltimore City Community College
Baltimore, MDMedical Front Office
The Community College of Baltimore County
Catonsville, MDSkills
- Microsoft Word
- PowerPoint
- Excel
- Vital signs
- Laboratory Experience
- Courier
- Critical care experience
- Meal Preparation
- Medication Administration
- Patient scheduling
- Medical record management
- Insurance verification
- Electronic health records
- Data entry accuracy
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Compassionate care
- Crisis management
- Safety protocols
- Appointment scheduling
- HIPAA compliance
- Front desk operations
- Typing and filing
- Telephone etiquette
- HIPAA guidelines
- Medical terminology
- Patient registration
- Microsoft office
- EMR / EHR
- Co-payment collection
- Appointment setting
- Documentation
- Medical office administration
- Insurance verifications
- Electronic medical records
- Medical charting
- Appointment management
- Patient callbacks
- Workflow optimization
- Billing support
- Referral verification
- Outpatient care
- Medical office procedures
- Inpatient care
- Records maintenance
- Insurance claims
- Data entry
- Multitasking
- Confidentiality
- Organizational skills
- Insurance authorizations
- Excellent communication
- Problem-solving
- Professionalism
- Answer telephones
- Reliability
- Clinical support
- Documentation and recordkeeping
- Organization and time management
- Multitasking Abilities
- Pre-hospital care
- Proficient in [software]
- Medical transcription
- Record processing
- Reminder calls
- Medical billing and coding
- Medical Terminology
- Home Care
- Developmental Disabilities Experience
- Venipuncture
- Patient Care
- Medical Records
- Hospital Experience
- Phlebotomy Certified
- Medical Office Experience
- CPR Certified
- Caregiving
- Experience with Children
Certification
- Certified Medication Technician (CMT)
- BLS (CPR) Certification
- Certified Nursing Assistant (CNA)
Timeline
Patient Care Associate
JOHN HOPKINS INTRASTAFF
10.2021 - Current
Patient Care Associate/Technician
MedStar Union Memorial Hospital
09.2021 - Current
Safety Observation Companion
University of Maryland Medical Center
08.2018 - 05.2019
Laboratory Courier
University of Maryland Faculty Physicians Inc
01.2018 - 03.2019
IEP Aide
One on One
03.2016 - 09.2016
IEP Aide
Kennedy Krieger Institute
08.2013 - 08.2017
IEP Aide (One on One)
One on One
08.2007 - 10.2012
Housekeeper
Heartlands Senior Living Center
09.2005 - 10.2006
Food Server
Oriole Park
05.2001 - 10.2005
Diploma -
Southwestern High School
BS - Nursing
Baltimore City Community College
Medical Front Office
The Community College of Baltimore County