Starla Douglas
Murfreesboro,TN
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
Work History
Patient Care Associate
Elevance Health Bioplus Specialty Pharmacy
Nashville , TN
08.2023 - Current
- Analyzing complex issues and delivering effective solutions to ensure client satisfaction.
- Maintaining meticulous documentation of outcomes for precise tracking and comprehensive analysis.
- Fostering positive customer relations while collaborating internally to address unique and challenging situations.
- Proficient operation of a PC image station to extract critical information for processing and analysis.
- Facilitating internal and external correspondence pertaining to insurance benefits, provider contracts, and claims.
HMS
Sams Club Pharmacy
Murfreesboro, TN
07.2021 - 08.2023
- Prepared and served ready-to-eat food, ensuring adherence to quality and safety standards.
- Maintained cleanliness of the sales floor, monitored temperature control, and verifyied product expiration dates.
- Provided exceptional customer service in various fresh food areas, from rotisserie chicken to bakery items.
- Collaborated effectively within a small team environment to achieve operational excellence.
Tech Support Lead Technical Solutions Specialist
ASU
Murfreesboro, TN
05.2020 - 06.2021
- Configured and executed technical troubleshooting strategies in English and Spanish for customers' devices, providing excellent customer experiences.
- Led meetings with support groups to discuss and present results on sales goals, feedback, coaching, and training.
- Conducted proactive research on known and emerging bugs and solutions in newly released hardware and operating systems.
Operations Coach
Portfolio Recovery Associates
Jackson, TN
06.2016 - 05.2020
- Monitored team performance against established standards, providing coaching and mentorship based on data analysis.
- Reviewed and approved settlement requests within authority level, contributing to efficient account resolution.
- Conducted performance counseling sessions and administered corrective actions as necessary.
- Completed required training in automation systems, telephone procedures, and legal regulations.
Education
High school Diploma - Hollow Rock
Bruceton Central High School
Bruceton, TN05.1998
Skills
- Team management
- Operating systems
- Communication skills
- Microsoft Powerpoint
- Customer service
- Microsoft Word
- Technical support
- Leadership
- Management
- Administrative experience
Languages
English, Expert
References
References available upon request.
Timeline
Patient Care Associate
Elevance Health Bioplus Specialty Pharmacy
08.2023 - Current
HMS
Sams Club Pharmacy
07.2021 - 08.2023
Tech Support Lead Technical Solutions Specialist
ASU
05.2020 - 06.2021
Operations Coach
Portfolio Recovery Associates
06.2016 - 05.2020
High school Diploma - Hollow Rock
Bruceton Central High School
Similar Profiles
Michelle FarrishMichelle Farrish
Member Services Representative at Elevance Health / BioPlus Specialty PharmacyMember Services Representative at Elevance Health / BioPlus Specialty Pharmacy
Wayne DarringtonWayne Darrington
Patient Financial Navigator at Elevance Health - BioPlus Specialty PharmacyPatient Financial Navigator at Elevance Health - BioPlus Specialty Pharmacy
Brenay BrownBrenay Brown
Patient Care Coordinator at Elevance Health (Bioplus Specialty Pharmacy)Patient Care Coordinator at Elevance Health (Bioplus Specialty Pharmacy)