Amanda Mensah
Queens,NY
Summary
Compassionate Patient Care Associate with over 9 years of experience in providing high-quality patient care. Skilled in maintaining patient comfort, assisting with daily living activities, and managing medical records and equipment. Demonstrated ability to communicate effectively with patients and healthcare team members. Noteworthy impact includes improved patient satisfaction rates through empathetic and respectful care provision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Associate
The Mount Sinai Hospital
Manhattan, NY
11.2015 - Current
- Provided emotional support to family members of patients facing difficult health challenges.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Transported patients via wheelchair or stretcher to various locations throughout the facility as needed.
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Helped maintain a safe environment for the patient by ensuring that all medical equipment is functioning properly, thoroughly cleaned, and securely stored when not in use.
- Maintained and set up sterile field for patient surgeries.
Patient Access Representative
Health South Rehabilitation Hospital
Morgantown, WV
08.2013 - 05.2015
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Created reports outlining key metrics related to patient registration activities such as denial trends or average wait times.
- Attended meetings with senior management team members on a regular basis to provide updates on current initiatives.
- Assisted in chart completion process, including maintaining and discharging charts in proper order.
Surgical Support Assistant
Ruby Memorial Hospital
Morgantown, WV
01.2011 - 05.2013
- Transported patients from recovery room to their rooms after surgery was completed.
- Set up equipment necessary for each individual procedure prior to start time.
- Monitored inventory of supplies and equipment for the operating rooms.
- Ensured that all instruments were properly sterilized prior to use.
- Compiled patient charts prior to surgeries taking place in order to ensure accuracy of paperwork used during operation.
- Kept accurate records of patient information, including vital signs, medication administered during procedure and post-operative instructions given by surgeon or nurse practitioner.
Education
Bachelor of Science - Animal & Nutritional Science
West Virginia University
Morgantown, WV05-2015
Skills
- Attention to detail
- Patient transport
- Verbal and written communication
- Data entry
- Insurance verification
- Team management
- Documentation through EPIC
- Microsoft word/excel/power point
Certification
- Basic Life Support Certification
Timeline
Patient Care Associate
The Mount Sinai Hospital
11.2015 - Current
Patient Access Representative
Health South Rehabilitation Hospital
08.2013 - 05.2015
Surgical Support Assistant
Ruby Memorial Hospital
01.2011 - 05.2013
Bachelor of Science - Animal & Nutritional Science
West Virginia University