Ashley Burgert
Quest Diagnostic Lab
North East,PA
6
years of professional experience
Versatile healthcare and service professional with a background in phlebotomy, patient care, and shift leadership. Known for motivating teams, handling busy periods with professionalism, and delivering accurate, friendly service that supports smooth daily operations.
Work History
Phlebotomist
2 Years 7 Months- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Cashier/Shift Leader
1 Year 6 Months- Operated register systems to process fuel merchandise and convenience item transactions with attention to detail.
- Checked pricing promotions and loyalty discounts to support accurate checkout and customer satisfaction.
- Restocked merchandise supplies and impulse items to keep sales floor organized and customer-ready.
- Processed refunds, exchanges, and voids according to company policy and loss prevention standards.
- Supported team members during busy periods by keeping checkout flow efficient and service prompt.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Medical Assistant
1 Year 5 Months- Recorded patient details accurately in electronic medical records.
- Provided patients with visit preparation guidance, medication instructions, and post-visit care directions.
- Cleaned, restocked, and organized exam rooms and medical equipment.
- Guided patients to exam rooms, answered questions, and prepared for physician examinations.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Education
Associates - Medical Technology And Phlebotomy
- Dean's List [All semesters]
- Awarded
- 4.0 GPA
High School Diploma
- 3.7 GPA
Skills
Venipuncture
Specimen collection order
Specimen handling
Patient care
Blood collection techniques
Relationship building
Conflict resolution
Quality control
Team collaboration
Timeline
Phlebotomist
Quest Diagnostic Lab
04.2024 - CurrentRead More
Cashier/Shift Leader
Pilot Travel Centers LLC
10.2022 - 04.2024Read More
Medical Assistant
OBGYN Of Erie
05.2021 - 10.2022Read More
Institute of Medical And Business
Associates from Medical Technology And Phlebotomy
Read More
Norwin High School
High School Diploma
Read More