Ashley Burgo
Pawtucket,Rhode Island
Summary
Dedicated and experienced Taxpayer Assistance Representative with over15 years of customer service experience, providing guidance and resolving inquiries. Seeking a role where I can utilize my strong communication skills to contribute effectively and support organizational success.
Overview
10
10
years of professional experience
Work History
Taxpayer Assistance Representative II
Department of Revenue Division of Taxation
07.2022 - Current
- Assist in Division of Taxation's Registration & Taxpayer Experience by providing guidance and support to taxpayers regarding state tax laws.
- Register tax accounts for new businesses operating in the state of Rhode Island ensuring compliance with state regulations.
- Provide technical assistance in areas of Rhode Island collections & compliance,personal income, and corporate tax.
- Determine the nature of the concerns and advise the best solution.
- Assist taxpayers submit current and delinquent returns through online tax portal, ensuring timely filing.
- Close taxpayer accounts and process changes in compliance with the Division of Taxation.
- I issue sale and cigarette permits to businesses operating in Rhode Island ensuring they meet all state regulatory requirements.
Assistant Store Manager
Vince.
05.2015 - 07.2022
- I supervised employees in a luxury retail environment, ensuring high standards of customer service.
- Assisted in recruiting, training, and coaching to develop top performing employees and enhance team success.
- Ensured that payroll and scheduling remain within the projected hours set by corporate.
- Conducted store inventory for accurate stock records and organization.
- Monitored and maintained proper store cleanliness, appearance, and maintenance.
- Oversee all the supervisory responsibilities such as, daily cash drawers counted accurately and summary report detailing the store's activities and performance for the day.
- Achieved the company's yearly sales goal and was recognized as a top seller.
Education
Bachelor of Arts - Criminal Justice & Sociology
Rhode Island College
Providence, Rhode Island05.2016
Skills
- Effective team leader
- Bilingual (English & Creole)
- Knowledge of tax regulations
- Account servicing
- Capable of analyzing and solving problems
- Retail Mangagement
- Attention to detail
- Data Entry proficiency
- Proficient Microsoft office (Word, Excel, and PowerPoint)
Timeline
Taxpayer Assistance Representative II
Department of Revenue Division of Taxation
07.2022 - Current
Assistant Store Manager
Vince.
05.2015 - 07.2022
Bachelor of Arts - Criminal Justice & Sociology
Rhode Island College
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