Ashley Burlett
Mt. Pleasant
Summary
Dynamic, results-oriented professional with a proven ability to adapt quickly to new environments while maintaining a strong focus on achieving organizational goals. Committed to continuous learning and development, ensuring effective contributions to team success. Ready to bring a proactive approach and strong work ethic to drive results in a fast-paced setting.
Overview
15
15
years of professional experience
Work History
Call Center Operator
Isabella County Transportation Commission
Mt. Pleasant, MI
04.2024 - Current
- Handle customer inquiries and provide accurate transit information
- Coordinate transportation scheduling and logistics
- Resolve rider concerns while maintaining high customer satisfaction
- Maintain professionalism and composure in high-pressure situations
Front of House Trainer
Applebee's Neighborhood Grill & Bar
Mt. Pleasant, MI
01.2022 - Current
- Deliver high-quality customer service in a fast-paced environment
- Prepare beverages and maintain food and beverage standards
- Manage cash handling and payment processing
- Assist with onboarding and training new employees
- Promote a positive guest experience and repeat business
Election Inspector, Election Chairperson
City of Mt. Pleasant
Mt. Pleasant, MI
08.2011 - Current
- Verified ballots and maintained election accuracy
- Oversaw precinct operations during elections
- Ensured compliance with election procedures and regulations
Auditor, Team Leader, Senior Team Lead
Advanced Inventory Solutions Inc.
Grand Rapids, MI
10.2012 - 12.2021
- Led full-cycle hiring including candidate interviews, onboarding, and training of new team members
- Supervised large inventory crews and coordinated daily job assignments
- Created and managed employee schedules to ensure efficient staffing across multiple job sites
- Oversaw equipment and vehicle maintenance to maintain operational readiness
- Ensured accuracy and quality control of inventory counts and reporting
- Operated specialized inventory software and computer systems used during audits
- Coordinated transportation and drove crews to inventory locations across multiple regions
- Collaborated directly with clients to review and finalize inventory reports and resolve discrepancies
Education
Associates - Business Administration with Honors
Mid Michigan College
Mt. Pleasant, MI05-2025
High School Diploma -
Mt. Pleasant High School
Mt. Pleasant, MI01-2011
Skills
- 15 years of excellent customer service experience
- 10 years of leadership and management experience
- Staff training and onboarding
- In depth training in Microsoft Office
- Transportation programming and scheduling
- Problem-solving skills
- Cash handing and point-of-sale systems
- Quality assurance
Timeline
Call Center Operator
Isabella County Transportation Commission
04.2024 - Current
Front of House Trainer
Applebee's Neighborhood Grill & Bar
01.2022 - Current
Auditor, Team Leader, Senior Team Lead
Advanced Inventory Solutions Inc.
10.2012 - 12.2021
Election Inspector, Election Chairperson
City of Mt. Pleasant
08.2011 - Current
Associates - Business Administration with Honors
Mid Michigan College
High School Diploma -
Mt. Pleasant High School