ASHLEY BURRIS
Los Angeles,CA
Summary
Detail-oriented administrative and member support professional with over five years of experience in high-volume environments requiring accuracy, confidentiality, and strong analytical skills. Skilled in processing documentation, resolving discrepancies, supporting audits, and managing sensitive information. Adept at multi-system navigation, issue resolution, and maintaining organized records. Recognized for professionalism, problem-solving, and strong vendor and customer communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Experience Associate
LA Care Health Plan
Los Angeles, CA
08.2022 - 01.2025
- Reviewed, verified, and documented benefits, claims, billing, and authorizations across multiple internal systems with a high degree of accuracy.
- Handled a high volume of inquiries requiring detailed explanation, discrepancy resolution, and professional communication-skills applicable to vendor correspondence and AP issue resolution.
- Supported internal departments by providing clear, timely case documentation that met audit, compliance, and reporting standards.
- Helped improve department processes, including proposing the implementation of a call-back feature that reduced wait times and improved customer satisfaction-demonstrating continuous improvement mindset.
Membership Specialist
Blue Cross Blue Shield of Massachusetts
Boston, MA
01.2021 - 10.2021
- Managed complex calls involving claims, billing discrepancies, and benefit verifications, ensuring accurate information and timely follow-through.
- Maintained a 92%+ first-call resolution rate while adhering to service standards-highlighting reliability, productivity, and focus in busy environments.
- Supported junior staff with training and guidance, contributing to improved accuracy and team performance.
Receptionist
Cambridge Savings Bank
Waltham, MA
02.2020 - 03.2020
- Maintained accurate visitor logs and documentation in accordance with security and compliance guidelines.
- Managed scheduling, phone calls, and administrative tasks requiring organization and attention to detail.
- Provided front-office support and ensured professional communication with clients, vendors, and internal staff.
Inflight Crewmember
JetBlue Airways
Boston, MA
04.2019 - 02.2020
- Ensured compliance with FAA regulations, demonstrating high integrity and adherence to strict confidentiality and safety procedures.
- Delivered exceptional customer service, assisted passengers, and documented incidents as needed.
Lead Benefits Counselor
Mercer
Norwood, MA
07.2017 - 01.2019
- Trained new hires and provided subject matter guidance on health plans, life insurance, and supplemental benefits-demonstrating strong communication and analytical skill.
- Accurately processed benefit selections and enrollment changes, verifying documentation for compliance and audit readiness.
- Contributed to process improvements that increased accuracy and enhanced service delivery.
Education
Associate of Science - Marketing
Johnson & Wales University
North Miami, FLSkills
- Invoice & Documentation Review
- Data Accuracy & Record Management
- Vendor / Customer Communication
- Payment Support & Issue Resolution
- Multi-System Navigation & Troubleshooting
- Confidential Information Handling
- Cross-Functional Collaboration
- Reporting & Documentation
- Microsoft Office Suite (Word, Excel, Outlook)
- DocuSign
- Basic SAP Familiarity
Certification
- Health & Life Insurance License, CA, 2022
- Health & Life Insurance License, Nationwide, 2017-2018
- Certified Flight Attendant, 2019
- FINRA Series 6, 2016-2018
References
Available upon request
Timeline
Member Experience Associate
LA Care Health Plan
08.2022 - 01.2025
Membership Specialist
Blue Cross Blue Shield of Massachusetts
01.2021 - 10.2021
Receptionist
Cambridge Savings Bank
02.2020 - 03.2020
Inflight Crewmember
JetBlue Airways
04.2019 - 02.2020
Lead Benefits Counselor
Mercer
07.2017 - 01.2019
Associate of Science - Marketing
Johnson & Wales University