Ashley Burton
Albany,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Caseworker
Albany County
Albany, NY
06.2022 - Current
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Evaluated and addressed individual client needs and concerns.
Customer Service Representative
Emblem Health Insurance
New York, NY
05.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Lab Assistant 1
St. Peter's Health partners
Albany, NY
12.2018 - 05.2021
- Prepared specimens for analysis by conducting sample processing and extraction techniques.
- Recorded data from experiments into a computer database system.
- Dispatched couriers to retrieve specimen.
- Oriented new technicians to proper operation and function in the lab.
- Collected, labeled and stored lab samples according to laboratory specifications.
Registrar
St. Peter's Health Partners
Albany, NY
06.2016 - 11.2020
- Facilitated communication between physicians, nurses, and other staff in coordination with quality medical care.
- Provided front-end check-in and check-out procedures including reception, insurance verification, co-pay collection and appointment/referral scheduling
Education
Associate of Arts - History And Africana Studies
SUNY At Albany
Albany, NY12-2021
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
Troy, NY05-2017
Skills
- Client Engagement
- Service assistance and support
- Written Communication
- Task Prioritization
- Multitasking
- Problem-solving abilities
- Case Documentation
- Decision-Making
Timeline
Caseworker
Albany County
06.2022 - Current
Customer Service Representative
Emblem Health Insurance
05.2021 - 06.2022
Lab Assistant 1
St. Peter's Health partners
12.2018 - 05.2021
Registrar
St. Peter's Health Partners
06.2016 - 11.2020
Associate of Arts - History And Africana Studies
SUNY At Albany
Associate of Arts - Liberal Arts And Sciences
Hudson Valley Community College
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