Nichole Thompson-Black
Franklin County Adult Protective Services
Malone,NY
1
Certification
10
years of professional experience
Dedicated caseworker skilled in client advocacy, conflict mediation, and resource coordination. Committed to enhancing client engagement and ensuring regulatory compliance in service delivery.
Work History
Caseworker
4 Years 6 Months- Conducted comprehensive assessments of clients' needs to develop tailored service plans.
- Facilitated communication between clients and service providers to ensure continuity of care.
- Coordinated resources and services for vulnerable adults, enhancing their quality of life.
- Monitored client progress and adjusted interventions to meet changing needs effectively.
- Provided crisis intervention support and conflict resolution strategies in high-stress situations.
- Advocated for client rights, ensuring access to necessary services and resources within the community.
- Collaborated with community organizations to expand support networks for clients and families.
Trainer and Supervisor
5 Months- Developed and implemented program strategies to enhance service delivery for domestic violence survivors.
- Coordinated training sessions for staff to improve response techniques and support services.
- Fostered partnerships with community organizations to expand resources available for clients in need.
- Led outreach initiatives to raise awareness about domestic violence prevention within the community.
- Supervised a team of professionals, providing guidance and performance evaluations to enhance team effectiveness.
- Developed and delivered training programs on domestic violence awareness and prevention strategies.
Case Planner
9 Months- Developed individualized service plans to address client needs and promote positive outcomes.
- Coordinated multidisciplinary team meetings to ensure comprehensive care and support for clients.
- Monitored progress of cases, adjusting strategies based on changing circumstances and client feedback.
- Implemented best practices in case management, enhancing efficiency and service delivery across the organization.
- Located resources and made referrals to provide aid to family and children.
- Managed caseloads efficiently while maintaining high standards of care for all assigned clients.
Assistant Program Manager, Women's Shelter Manager
4 Years 3 Months- Coordinated program activities to enhance community engagement and resource allocation.
- Developed training materials and facilitated workshops for staff development initiatives.
- Managed project timelines, ensuring adherence to deadlines and quality standards.
- Streamlined communication processes between departments to improve collaboration and efficiency.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Worked with at Risk teens to help them become prepared for the world after Foster Care involvement.
- Managed crisis intervention strategies, providing support during emergencies and conflict resolution.
Education
Bachelor of Science - Social Work
- Dean's List fall and spring semesters of 2018, 2019 and 2020
- 3.65 GPA
- Phi Cappa Gamma Member
Associate of Science - Human Services And Chemical Dependency
- 3.75 GPA
- Human Services club Member
Skills
Case information confidentiality
Client interaction
Highly effective communication
Client advocacy
Client engagement
Behavioral observation
Motivational interviewing
Conflict mediation
Home inspections
Regulatory compliance
Family engagement
Service assistance and support
Case file documentation
Case documentation
Certification
- First Aid and CPR Training - 8/25-8/27
- Therapeutic Crisis Intervention Training - December 2025- Cornell University, Residential Child Care Project
Timeline
Caseworker
Franklin County Adult Protective Services
11.2021 - 05.2026Read More
Trainer and Supervisor
BHSN, STOP Domestic Violence
06.2021 - 11.2021Read More
Case Planner
Fostering Futures, Children's Home of Jefferson County
09.2020 - 06.2021Read More
Assistant Program Manager, Women's Shelter Manager
Community Connections
06.2016 - 09.2020Read More
SUNY College At Plattsburgh
Bachelor of Science from Social Work
Read More
North Country Community College
Associate of Science from Human Services And Chemical Dependency
Read More