Ashley Cabrera

Leading retail Bitcoin exchange specializing in physical exchange kiosks and online services, aiming to provide a safe and convenient platform for virtual currency transactions.

• Provide customer support by addressing concerns and defusing customer anxiety through various communication channels using Zendesk.
• Processed orders, forms, applications, and requests, maintaining accurate records of customer interactions and transactions through Monday.
• Collaborated with internal teams including Founders, Sales, Marketing, Compliance, and IT to continuously improve customer service.
• Conducted document checks and supported the Compliance team on special projects as needed.

Fortune 50 leader in media and technology, driving innovation to deliver the world's best entertainment and online experiences.

• Conducted weekly cycle counts, assisted with receiving inventory, and ensured accurate stocking of the store to standard.
• Provided strong support to the store team, ensuring the best experience for customers by maintaining clean stores and tight back of house spaces.
• Greeted customers during busy moments, connecting them to sales consultants in a timely manner and demonstrating company technology to encourage return visits.

Non-profit organization rapidly preparing, mobilizing and deploying medical personnel and critical resources to communities across the U.S.

• Provided individual support to staff, teaching them basic routines and fostering their development.
• Conducted regular audits of files to ensure accuracy, completeness, and adherence to organizational protocols.
• Assisted in the development of youth service plans, contributing to individualized and effective care.
• Tracked and managed the transportation of youth to various activities such as school, appointments, and outings, ensuring their participation in a range of experiences.