Ashley Caldwell

Bloomingburg,NY

Summary

Committed and hardworking Front End Lead and Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Punctual and honest cashier with solid background in grocery environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

years of professional experience

Work History

Front End Lead /Cashier

Tops Friendly Markets

Depew, NY

10.2016 - 02.2021

Greeted customers and responded to requests for information.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Helped customers complete purchases, locate items and join reward programs.
Maintained organized and orderly front end and removed carts, baskets and debris.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Operated register system to process new purchases, item returns and merchandise exchanges.
Approached every question or concern with calm and level-headed approach.
Worked closely with shift manager to solve problems and handle customer concerns.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Called for back up cashiers during peak times to minimize wait time for customers.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained current knowledge of store promotions and highlighted sales to customers.
Monitored self-checkout systems and provided assistance or intervention where required.

Cashier

Lord & Taylor

Cheektowaga, NY

08.2014 - 09.2016

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Chugiak High School

Chugiak, AK

Skills

Cash Register Systems
Bagging Assistance
Purchase Assistance
Personal Service
Till Counting
Customer Complaint Resolution

Efficient Service
Cash Handling
Opening and Closing Tasks
Credits and Refunds
Merchandise Packaging
Adaptable and Flexible

Timeline