Ashley Calloway
Philadelphia,PA
Summary
To obtain a gratifying position where I can utilize my skills and experience from my previous Administrative positions.
Attentive employee offering remarkable customer service history over solid customer service background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas.
Overview
15
15
years of professional experience
Work History
Event Staff
Brulee Catering
Philadelphia, PA
02.2021 - Current
- Coordinated event logistics and setup to ensure smooth operations during events.
- Assisted in menu planning and execution, adapting to client preferences and dietary restrictions.
- Managed inventory of supplies, ensuring availability for each event while minimizing waste.
- Oversaw service teams, enhancing guest experience through effective communication and support.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
Administrative Specialist
Abington-Jefferson Health
Abington, PA
09.2019 - 01.2024
- Validated insurance details, referral information, and patient demographics.
- Compiled patient information needed for medical staff from various medical services
- Allocated rooms and beds to incoming residents.
- Operate switchboard, handle inbound calls from clientele or family member
- Utilized Microsoft Excel and Outlook to schedule medical procedures through network.
- Assist in coding, finalizing, and auditing patient charts after discharge
- Coordinated patient information management using electronic health record systems, ensuring data accuracy and compliance.
Patient Service Representative
Patient First
02.2015 - 01.2021
- Verify insurance, referral, and patient demographic information
- Managed daily financial transactions and coordinated appointment logistics.
- Manage positive patient experience through pre-encounter and on-site communications and information gathering
- Answer all incoming phone calls and emails.
- Executed tasks of scanning documents and faxing reports.
- Keeps Medical Records up to date.
- Facilitated efficient patient check-in and scheduling processes to enhance customer service experience.
- Collaborated with clinical staff to streamline communication between patients and healthcare providers.
- Implemented improvements in front desk operations, resulting in reduced wait times for patients.
- Ensured compliance with healthcare regulations and organizational policies during patient interactions.
Patient Service Representative
Einstein Health Care Network
Philadelphia, PA
10.2013 - 02.2015
- Confirm patient demographic, referral, and insurance information.
- Prepared daily deposits and managed patient check-in and check-out processes.
- Order and Receive lab work from outpatient labs such as Quest Diagnoses and Lab Corp.
- Managed patient inquiries and concerns, providing accurate information on services and procedures.
- Developed and maintained strong relationships with patients, fostering loyalty and trust in services offered.
- Resolved complex patient issues through effective problem-solving techniques and conflict resolution skills.
Property Management Specialist
Pearl Properties
Philadelphia, PA
08.2010 - 02.2014
- Coordinated apartment viewings for prospective tenants.
- Generate closing paperwork for lenders.
- Host open house showings and one on one appointment for leasing.
- Coordinate quarterly meetings.
- Prepare outgoing invoices and payments to vendors.
- Ensured timely collection of tenant rent each month.
- Handled tenant concerns promptly.
Education
High School Diploma -
Roxborough High School
Philadelphia, PASkills
- Cpt
- Cpt coding
- Icd
- Microsoft office
- Coding
- Medical terminology
- Cerner
- Epic
- Outlook
- Scheduling
- Training
- Organizational Skills
- Data Entry
- Receptionist
- Time Management
- Office Management
- Bartending
- Cash register
- Customer service
- Property management
- Guest relations
- Brand marketing
- Creativity and innovation
- Initiative and proactivity
Additional Information
- Medical terminology
- Proficient in Microsoft Office Suite
- ICD-10 Coding
- CPT Coding
- ACEIS
- EPIC
- Navinet
- Cerner
- NECHO and ABS software systems
Timeline
Event Staff
Brulee Catering
02.2021 - Current
Administrative Specialist
Abington-Jefferson Health
09.2019 - 01.2024
Patient Service Representative
Patient First
02.2015 - 01.2021
Patient Service Representative
Einstein Health Care Network
10.2013 - 02.2015
Property Management Specialist
Pearl Properties
08.2010 - 02.2014
High School Diploma -
Roxborough High School