Ashley Campbell
West Monroe,Louisiana
Summary
Passionate Registered Nurse with several years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
11
11
years of professional experience
Work History
Registered Nurse, Intensive Care Unit
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
01.2022 - Current
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse, Endoscopy
Endoscopy Specialists
05.2020 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled procedures, reviewed pre-procedural directions and medications.
Telephone Operator
Twin City Answering Services
05.2018 - 05.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Administrative Technician III
ENT Associates Of NELA
04.2013 - 05.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule appointments and surgery as needed.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Obtain prior authorization through a multitude of insurance companies.
Education
Bachelor of Science - Nursing Science
Chamberlain University
Downers Grove, IL05.2024
Associate of Science - Nursing Science
Louisiana Delta Community College
Monroe, LA12.2021
Skills
- Critical Thinking
- Documentation and Reporting
- Emotional Support
- Patient Advocacy
- Trauma Nursing Core Course (TNCC)
- Pain Management
- Electronic Health Records
- Effective Communication
- Time Management
- Patient Education
- Advanced Cardiac Life Support
- Strong clinical knowledge
Languages
Spanish
Professional Working
Timeline
Registered Nurse, Intensive Care Unit
FMOLHS-Franciscan Missionaries Of Our Lady Of The Lake
01.2022 - Current
Registered Nurse, Endoscopy
Endoscopy Specialists
05.2020 - Current
Telephone Operator
Twin City Answering Services
05.2018 - 05.2020
Administrative Technician III
ENT Associates Of NELA
04.2013 - 05.2018
Bachelor of Science - Nursing Science
Chamberlain University
Associate of Science - Nursing Science
Louisiana Delta Community College
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