Ashley Canals
Summary
Results-driven Membership Advisor with expertise in customer experience management and consultative sales. Strong communicator skilled in relationship building and membership retention strategies. Proven ability to deliver high-quality member experiences while contributing to business growth in fast-paced environments.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Youth Leader
YMCA
Mililani Town
10.2025 - 05.2026
- Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
- Organized engaging activities for youth to promote teamwork and leadership skills.
- Developed lesson plans that addressed diverse interests and age groups in the community.
- Collaborated with parents and guardians to support youth participation in activities.
- Created a safe environment for youth to express themselves freely without fear of judgment or ridicule.
Membership Advisor
YouFit Gyms
Boca Raton
03.2023 - 08.2025
- Welcomed visitors at reception, providing them with information about services offered., Provided information about services and benefits of membership.
- Handled incoming calls, ensuring timely responses to client inquiries about services, emails, and inquiries from clients, ensuring prompt and accurate responses regarding services and products.
- Assisted customers in completing paperwork for service access.
- Updated and organized records of customer interactions and transactions daily. Recorded details of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Created engaging content for social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Guest Service Team Leader
Cinemark Theaters
Boca Raton
10.2022 - 10.2023
- Facilitated smooth check-in and check-out processes to enhance guest experience.
- Addressed and resolved guest complaints swiftly to maintain satisfaction and loyalty.
- Coordinated with other departments to deliver exceptional service and enhance guest satisfaction.
- Greeted guests in a friendly and professional manner.
- Handled incoming calls from potential customers inquiring about movie times and rates.
Guest Services Cashier
Boca Raton Museum Of Art
Boca Raton
10.2022 - 10.2023
- Greeted guests upon arrival, provided tour materials and directed them to appropriate destinations.
- Assisted visitors with navigating the museum, answering questions and providing information.
- Managed daily operations of museum including opening/closing procedures, responding to patron inquiries, maintaining security systems, and ensuring adherence to safety protocols.
- Developed and implemented membership programs that enhanced member engagement and participation.
- Managed the budget for all membership activities, ensuring cost-effectiveness.
- Organized and maintained artifacts in the collection by cataloguing, labeling, tagging, and managing packing and unpacking for storage or exhibition.
- Promoted gym services by visiting various shops and locations to engage potential members. and other locations to advertise the gym and sell memberships.
Education
Associate of Arts - Social Media Marketing
University North Florida
Boca Raton, FL05-2027
High School Diploma -
Boca Raton High School
Boca Raton, FL05-2023
Skills
- Membership management
- Consultative sales
- Customer service focus
- Reception management
- Customer experience
- Content creation
- Social media management
- Team collaboration
- Bilingual communication
- Communication skills
- Goal-oriented
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Limited
Catalan
Native/ Bilingual
Timeline
Youth Leader
YMCA
10.2025 - 05.2026
Membership Advisor
YouFit Gyms
03.2023 - 08.2025
Guest Service Team Leader
Cinemark Theaters
10.2022 - 10.2023
Guest Services Cashier
Boca Raton Museum Of Art
10.2022 - 10.2023
Associate of Arts - Social Media Marketing
University North Florida
High School Diploma -
Boca Raton High School