Judith Gonzalez
Los Angeles,California
Summary
Reliable and experienced in customer service, volunteer work, and youth programs. Skilled in assisting others, staying organized, and creating positive experiences. Passionate about helping people and contributing to the community.
Overview
1
1
year of professional experience
Work History
Membership Service Representative & Youth Program Counselor
Ketchum-Downtown YMCA
07.2022 - 12.2023
- Delivered exceptional customer service, managed membership transactions and inquiries, and built strong member relationships
- Proactively resolved member concerns and disputes, increasing member satisfaction and retention
- Accurately balanced daily cash drawers and processed financial transactions, adhering to YMCA financial policies
- Actively promoted YMCA programs and initiatives, exceeding membership and program enrollment goals
- Planned and led engaging recreational and educational programs for youth, including games, arts & crafts, and themed events, ensuring a safe and inclusive environment
- Cultivated positive relationships with campers and families, serving as a positive role model and fostering a sense of community
- Created engaging content, including social media-friendly posts, to enhance program participation
- Collaborated with teams to ensure a safe environment for all participants
Skills
- Customer Service
- Membership Management
- Conflict Resolution
- Cash Handling & Financial Transactions
- Program Planning & Coordination
- Youth Engagement
- Event Planning
- Social Media Content Creation
- Team Collaboration
- Communication & Interpersonal Skills
- Organizational Skills
Volunteer Experience
- Volunteer, Huntington Hospital, 07/01/23, 02/29/24, Assisted nursing staff by organizing and delivering medication., Transported discharged patients to their vehicles., Delivered lab work and medical documents between departments., Helped with patient mobility and hospitality services.
- Seasonal Volunteer, Hollenbeck Youth Center, 11/22/2022, 12/15/2022, Handed out holiday meals, including turkeys, to families during Thanksgiving., Helped distribute toys to children during Christmas events., Assisted with event setup and ensured smooth operations.
Timeline
Membership Service Representative & Youth Program Counselor
Ketchum-Downtown YMCA
07.2022 - 12.2023
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