Kayesha Willis
Human Services
Philadelphia,PA
Summary
Dedicated Social Service Coordinator with experience in marketing and case management. Combining industry knowledge with respectable verbal and non-verbal communication to elevate company and service, developing beneficial relationships with members and potential clients; with knowledgeable and dedicated customer service experience. Solid team player with outgoing, demeanor and proven skills in establishing rapport with clients. Motivated to maintain exemplary professionalism and contribute to the success of completing goals. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Center Counselor/Membership and Social Service Coordinator
North City Congress
Philadelphia, PA
10.2018 - 10.2019
- Provided resources for older adults and options available in community and coordinates service delivery.
- Provided counseling, advocacy, benefits assistance and referrals for members and potential members.
- Developed, led, and/or overseen social service-related programs, support groups, and seminars.
- Counseled over 30 members weekly.
- Maintained and kept updated benefits and resource information to support center members and community.
- Developed and implemented policies and procedures to enable agency to effectively perform financial functions.
- Marketed services by implementing presentations at events and senior facilities.
Special Education Instructional Aide
General Healthcare Resources
Plymouth Meeting, PA
02.2018 - 10.2018
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Sales Representative
Macy’s Incorporated
Plymouth Meeting, PA
05.2014 - 03.2016
- Performed excellently on sales floor, while providing attentiveness to customers’ needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Exceeded sales goals.
- Utilized friendly professional approach while performing duties.
- Gained customers trust and confidence, and in return built positive relationships with clients.
- Expeditiously moved when gathering merchandise or request for patrons.
- .Established great relationships with customers and associates.
Education
Associate Degree - Communications
Community College of Philadelphia
Philadelphia, PA 01.2011 - 05.2014
Skills
Leadership
undefinedHobbies
Creating poetry, and short stories interest my mind greatly.
Painting, and creating art, whether it's music, drawing, making candles, etc. engages all of my senses, and brings joy to my soul.
Timeline
Center Counselor/Membership and Social Service Coordinator
North City Congress
10.2018 - 10.2019
Special Education Instructional Aide
General Healthcare Resources
02.2018 - 10.2018
Sales Representative
Macy’s Incorporated
05.2014 - 03.2016
Associate Degree - Communications
Community College of Philadelphia
01.2011 - 05.2014
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