PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Accomplishments
Timeline

Felicia Adkins

Tennessee Early Intervention System
Kingsport,USA
25
years of professional experience

Skilled in developing individualized family service plans and ensuring client progress through effective case management. Proficient in building rapport and collaborating with stakeholders to support successful outcomes. Expertise in needs assessment, crisis intervention, and advocating for client resources.

Work History

Social Counselor • Service Coordinator

4 Years 3 Months
Tennessee Early Intervention System | 05.2022 - Current
  • Maintained detailed records of client progress, ensuring compliance with confidentiality regulations during IFSP development.
  • Fostered effective communication with clients, colleagues, families, and stakeholders to enhance support and collaboration.
  • Empowered clients to identify and develop advocacy plans for their child.
  • Guided clients to appropriate community resources and specialists.
  • Explored and discussed progress toward goals to assist clients.
  • Referred clients to community resources or specialists.
  • Assisted family in the transition process from early childhood intervention to the school system.

Family Service and Health Specialist

5 Years
Telamon Early & Migrant/Seasonal Head Start | 04.2017 - 04.2022
  • Supported director in managing center operations and served as interim director during absences, ensuring continuity of services.
  • Resolved complex family issues through effective problem-solving strategies, enhancing support for families in need.
  • Assessed community resources available to support better outcomes for families.
  • Organized events to promote preventive health measures among students, increasing awareness and engagement in health initiatives.
  • Implemented innovative programs that encouraged healthier lifestyles through education and awareness initiatives.
  • Coordinated events designed to promote preventive health measures among the students.
  • Actively participated in interdisciplinary team meetings to discuss child/family progress or concerns.
  • Assisted the director in overall management of the center and acted as interim during absences.
  • Performed administrative tasks such as scheduling appointments, filing reports, updating databases.

Volunteer Coordinator

11 Months
Good Samaritan Ministries | 05.2016 - 04.2017
  • Cultivated relationships with volunteers to enhance engagement with organization's mission and objectives.
  • Coordinated logistics for recruiting volunteers during event planning to ensure successful execution of tasks.
  • Managed volunteer activities and programs to ensure effective operation. and tracked new volunteer onboarding process.
  • Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments.
  • Facilitated regular communication with volunteers to organize schedules and monitor participation.

Team Lead (MVP)

2 Years 8 Months
Hibbett Sporting Goods | 09.2013 - 05.2016
  • Led team in achieving sales targets through effective training and development initiatives.
  • Developed strategic merchandising plans to optimize product placement and maximize customer experience.
  • Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.

Stay at Home Parent/Caregiver, Special Needs

10 Years 8 Months
Self | 09.2005 - 05.2016

Clarified reasons for employment gap to potential employers.

Store Manager

3 Years 11 Months
GameStop | 10.2001 - 09.2005
  • Implemented strategic merchandising initiatives to maximize product visibility and drive revenue growth.
  • Led daily store operations to ensure optimal customer experience and efficient inventory management.
  • Developed staff training programs to enhance product knowledge and improve sales techniques.
  • Oversaw scheduling and labor management, ensuring appropriate staffing levels during peak hours.

Education

Master of Arts - Human Services Counseling

Liberty University | Lynchburg, VA | 12-2015

Bachelor of Science - Psychology

Liberty University | Lynchburg, VA | 05-2012

Skills

IFSP
IEP
and ISP Development
Case management proficiency
Needs assessment
Data management
Client record tracking
Crisis intervention techniques
DDA knowledge
Social Services
Building rapport
Microsoft Office proficiency
TEIDS database proficiency
Crisis intervention

Accomplishments

    2025 DDA Leadership Academy

Timeline

Social Counselor • Service Coordinator

Tennessee Early Intervention System
05.2022 - CurrentRead More

Family Service and Health Specialist

Telamon Early & Migrant/Seasonal Head Start
04.2017 - 04.2022Read More

Volunteer Coordinator

Good Samaritan Ministries
05.2016 - 04.2017Read More

Team Lead (MVP)

Hibbett Sporting Goods
09.2013 - 05.2016Read More

Stay at Home Parent/Caregiver, Special Needs

Self
09.2005 - 05.2016Read More

Store Manager

GameStop
10.2001 - 09.2005Read More

Liberty University

Bachelor of Science from Psychology
Read More

Liberty University

Master of Arts from Human Services Counseling
Read More
Felicia Adkins