Ashley Cano
Oklahoma City,OK
Summary
I work as a vitamins and body care assistant. What I do is help customers find what they need in the vitamins and body care. I help answer any questions they have on the vitamin and body care department and also any other department. I help take out freight and back stock.
Overview
5
5
years of professional experience
Work History
Vitamins/Body care Assistant
Natural Grocers
Oklahoma City, OK, OK
12.2025 - Current
- Provide customer service
- Help customers with finding what they need in vitamins and body care
- Help support the vitamins and body care department as well any other departments
- Show customers where products are located
- Help run freight and back stock
Appliance Sales Associate
Lowes Home Improvment
Oklahoma City
06.2024 - 09.2025
- Provided excellent customer service, resolving issues and answering queries promptly.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Organized promotional activities such as contests or giveaways to increase customer engagement.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Initiated friendly conversation with customers to determine level of assistance required.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers to determine wants or needs.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
Head Cashier
Lowes Home Improvment
Oklahoma City, OK
04.2023 - 06.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Maintained work area and kept cash drawer organized.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Helped with purchases and signed customers up for rewards program.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier
Lowes Home Improvment
Oklahoma City, OK
05.2022 - 04.2023
- Followed company security procedures for handling large sums of money.
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers promptly and responded to questions.
Retail Sales Associate
Marshalls TJX Companies
Oklahoma City, OK
05.2021 - 05.2022
- Greeted customers upon entering the store and provided assistance.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Organized store by returning merchandise to proper areas and restocked displays.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Completed transactions in an efficient manner while providing excellent customer service.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Participated in team meetings and training sessions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
High School Diploma -
US Grant High School
Oklahoma City, OKSkills
- Product knowledge
- Sales techniques
- Customer service
- Customer assistance
- Point of sale operation
- Cash register operation
- Return handling
- Retail experience
- Product arrangement
- Multitasking capacity
- Team collaboration
- Bilingual
- Active listening
Languages
- English
- Spanish
Timeline
Vitamins/Body care Assistant
Natural Grocers
12.2025 - Current
Appliance Sales Associate
Lowes Home Improvment
06.2024 - 09.2025
Head Cashier
Lowes Home Improvment
04.2023 - 06.2024
Cashier
Lowes Home Improvment
05.2022 - 04.2023
Retail Sales Associate
Marshalls TJX Companies
05.2021 - 05.2022
High School Diploma -
US Grant High School