Marguerite Kinsella
Sarasota
Summary
Motivated professional with a wide array of managerial skills, research skills, and scientific ability to ensure customer service loyalty for years to come. Passionate team leader with innovative ways to create change and enhance not only customer satisfaction, but also increased sales and employee engagement. Detailed assistant manager who thrives on constructive criticism and career development through continued education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager Vitamins and Body Care
Sprouts Farmers Market Inc.
Sarasota
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
- Responsible for daily and weekly ordering.
- Provided excellent customer service through proper product knowledge and education.
- Incorporated a positive attitude daily, with an emphasis on constructive criticism.
- Maintained up-to-date on all code procedures, dates, and safety requirements.
- Provided a positive work environment for all other employees.
- Worked with the department manager on meeting all reset qualifications and merchandising requirements.
Graduate Research Assistant
Florida Gulf Coast University
Fort Myers
08.2023 - 12.2025
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Conducted physical tests and examined samples to determine important qualities.
- Interpreted results from experiments or surveys and identified potential implications for further study or applications in practice.
- Conducted independent research on the harmful algal bloom species, Karenia brevis, in the scope of culturing, and attempted to meet a specific concentration range for proteomic research.
- Conducted daily cell counts and chlorophyll tests using a spectrometer for proper dilutions.
- All data were accessible to the entire lab for future study and refinement.
- Contributed to the analysis and understanding of specific proteomic programs, like MaxQuant and Perseus.
- Ensured that my research had several standard operating procedures before leaving this institution.
Claims Generalist
Progressive Insurance
Fort Myers
12.2023 - 08.2024
- Provided advice to customers regarding their rights under the policy language.
- Reviewed and analyzed customer claims to determine liability, coverage and damages.
- Communicated with reinsurance brokers to obtain claim information for processing.
- Maintained open communication channels within the organization to ensure timely resolution of claims.
- Researched legal documents, reports, medical records, police reports and other relevant materials related to assigned cases.
- Coordinated with external vendors such as adjusters and attorneys to resolve issues quickly.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Front of the House Cafe Manager
Food and Thought
Naples
12.2021 - 08.2024
- Delegated work to staff, setting priorities and goals.
- Performed regular maintenance checks on equipment to ensure safe operation.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Monitored food quality regularly to ensure it was up to required standards.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Maintained an accurate cash register system at all times during business hours.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Assisted staff by serving food and beverages or bussing tables.
- Recruited, trained, managed and evaluated cafe staff performance.
Education
Bachelor of Science - Marine Biology
University of Rhode Island
Kingston, RI05-2017
Associate of Science - Biotechnology
State College of Florida
Bradenton, FLSome College (No Degree) - Environmental Science
Florida Gulf Coast University
Fort Myers, FLSkills
- Inventory management
- Visual merchandising
- Product knowledge
- Team building
- Employee training
- Customer service
- Data analysis
Affiliations
- Long-term volunteer with the Audubon Society aiding in Bird Stewardship throughout Southwest Florida
- Avid athlete, competing in open-water swims, races, and triathlons for over ten years
- Current biotechnology student, eager to not only educate customers on the best supplements but also to better understand and create my own formulations.
Accomplishments
- Roger D. Woods Memorial Scholarship Award, Spring 2014, University of Rhode Island
- Elmer A. Palmatier Memorial Scholarship Award for Plant Studies: Fall 2015, University of Rhode Island
- Ann Higgins Memorial Scholarship Award: Spring 2017, University of Rhode Island
- Dean’s list: 4 of 8 semesters
Certification
- CPR/AED/First Aid Certified
- Algae Biotechnology-February 2022, Stephen P. May, UC San Diego
- Data, Data Everywhere- May 2022, Coursera- Google Analytics Certification Course 1-4, Currently enrolled in Google Data Analytics Certification (4/8 Complete)
- Herbalism: Professional Herbalist Certificate- May 2023, Udemy, Elizabeth Heck
Languages
English
Professional
Spanish
Limited
Timeline
Assistant Manager Vitamins and Body Care
Sprouts Farmers Market Inc.
08.2024 - Current
Claims Generalist
Progressive Insurance
12.2023 - 08.2024
Graduate Research Assistant
Florida Gulf Coast University
08.2023 - 12.2025
Front of the House Cafe Manager
Food and Thought
12.2021 - 08.2024
Bachelor of Science - Marine Biology
University of Rhode Island
Associate of Science - Biotechnology
State College of Florida
Some College (No Degree) - Environmental Science
Florida Gulf Coast University
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