Ashley Cantrell
Sumner
Summary
Senior Community Director with extensive experience in multi-family property management, specializing in conventional and tax credit communities. Proven track record of driving high occupancy rates through strategic marketing, resident retention initiatives, and strong operational leadership. Skilled in enhancing community satisfaction through effective resident engagement, team development, and comprehensive staff training. Dedicated to delivering exceptional property performance while continuously expanding industry knowledge and leadership expertise. Seeking an opportunity for continued professional growth and new challenges where I can further develop my skills and contribute at a higher level within the industry.
Overview
14
14
years of professional experience
Work History
Senior Community Director
Indigo Real Estate Services
Seattle
10.2016 - Current
- Directed operations for 3 to 6 properties, enhancing overall performance and service quality.
- Analyzed market trends to inform pricing strategies and competitive positioning efforts.
- Maintained high occupancy rates through targeted marketing strategies.
- Training and managing Leasing Agents, Assistant Managers, Maintenance Supervisors, and other new hire Community Directors within the company.
- Follows LIHTC/Tax Credit compliance procedures to ensure all interim and annual certifications are complete and accurate.
- Cultivated positive relationships with residents through exceptional customer service.
- Maintained resident satisfaction by swiftly resolving concerns.
- Planned and facilitated resident events, fostering community engagement and enhancing resident satisfaction.
- Prepares various financial reporting such as owner's reports, month-end reports and weekly reporting.
- Establishing property annual budget .
- Reviews and approves bi-weekly payroll/timecards for site team members by ensuring accurate time reporting, addressing missed punches, overtime entries, and time off request.
- Coordinated referrals to obtain community services, advocated for client needs and resolved roadblocks.
Assistant Property Manager
Mission Rock Residential
Federal Way
04.2015 - 09.2016
- Collected monthly rent payments from residents to ensure timely revenue flow.
- Managed delinquency files and processed notices to vacate, ensuring compliance and timely resolution of tenant issues.
- Executed leases with new and existing residents, facilitating smooth occupancy transitions and maintaining occupancy rates.
- Addressed and resolved resident complaints and concerns in a timely manner.
- Motivated and trained leasing staff, enhancing team capabilities and improving customer service delivery.
- Provided tours of property and amenities to prospective residents.
- Assumed property manager duties when required.
- Calculated daily yield star rates to assess market performance and pricing strategies.
Leasing Agent
The Neiders Company
Auburn
05.2012 - 02.2015
- Toured property with prospective tenants, highlighting key features to enhance interest and facilitate leasing decisions.
- Executed background, reference, and credit checks to ensure thorough vetting of prospective residents.
- Managed resident communications by promptly addressing maintenance requests and resolving questions or concerns to foster tenant satisfaction.
- Developed and implemented website advertising and marketing strategies to attract and recruit new residents.
- Established great relationships with housing agencies such as HEN, KCHA, Valley Cities.
- Escalated major issues to property manager for immediate remediation.
Skills
- Conventional and affordable housing expertise
- Yardi RentCafe proficiency
- On-site property management software
- Effective marketing strategies
- Financial reporting
- Compliance procedures
- Fair housing laws
- Workplace safety protocols
- HR processes
- Customer relationship management
- Team leadership
- Resident engagement
- Training development
- Problem solving
- Organizational skills
- Effective communication
- Resident retention
- Teamwork
Accomplishments
- 2025 Community Director of the year
2020 Indigo Employee Award of "Go-for it attitude" for an unwavering can-do spirit that's willing to jump in and do whatever it takes.
Timeline
Senior Community Director
Indigo Real Estate Services
10.2016 - Current
Assistant Property Manager
Mission Rock Residential
04.2015 - 09.2016
Leasing Agent
The Neiders Company
05.2012 - 02.2015