Alejandra Losada
Senior Community Director
Davenport
Summary
Accomplished Senior Property Manager with a proven track record at NM Residential, adept in financial budgeting and reporting, and demonstrating exceptional leadership capabilities. I am an expert in enhancing tenant relations and managing over 871 properties, I excel in strategic marketing and comprehensive property management, ensuring compliance and maximizing profitability.
Experienced with community engagement, project management, and team leadership. Utilizes strategic planning to develop initiatives that enhance community satisfaction. Knowledge of conflict resolution and communication to maintain cohesive and supportive environment.
Overview
13
13
years of professional experience
2018
2018
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Community Director
Concord Rents
04.2024 - Current
- Developed and implemented unique and engaging activities for residents.
- Developed partnerships with local businesses and organizations to enhance community offerings.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Collaborated on development of first annual Wellness Resource Fair.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
Senior Property Manager
Karya Management
04.2022 - 01.2024
- Created accurate budgets for individual properties based on rental income projections and expenditure estimates, showcasing financial acumen.
- Successfully managed a portfolio of over 871 residential properties, demonstrating strong organizational and multitasking skills.
- Implemented marketing strategies to attract new tenants, and retain existing ones.
- Prepared comprehensive tenancy agreements that accurately reflected the terms of each lease arrangement, demonstrating legal understanding.
- Conducted regular inspections of buildings to identify potential hazards or repair needs, utilizing attention-to-detail skills.
- Monitored rental payments from tenants according to agreed terms, and followed up promptly on any overdue accounts, displaying skills in customer service.
- Senior Community Director.
- In charge of two properties:
- Osceola Bend and Oceola Pointe.
- Affordable and market rent.
- April 2024 to present.
Regional Assistant / Property Manag
Champions Vue Apartment - NM Residential
04.2020 - 04.2022
- Prepared detailed reports summarizing performance metrics of all regional activities.
- Organized travel plans for team members assigned to work in different regions.
- Utilized excellent communication skills to coordinate activities between multiple departments across the region.
- Coordinated with vendors to secure necessary supplies for regional operations.
- Resolved customer service issues by providing timely responses throughout the region.
- Managed the budgeting process for regional operations, including forecasting and tracking of expenses.
- Ensured compliance with local regulations regarding safety standards in each region.
- Increased sales within the region by identifying growth opportunities and executing targeted marketing campaigns.
- Streamlined inventory management systems for improved accuracy, reduced waste, and optimized product availability.
Property Mananger
Clermont LLC
03.2015 - 03.2020
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager/ Bookkeeper
The Parks at Hunters Creek
06.2012 - 02.2015
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
Education
Pro License in Community Association Manager - Property Management
Florida Pro-License- Online
05.2001 - 12.2023
Hospitality Management - Hospitality
Orlando Technical College - Mid Florida Tech
Orlando Florida 05.2001 - 10.2003
Communications Technologies -
University of Technical And Communication
Skills
- Yardi
- Real Pae OneSite
- Entrada
- Ops’
- Nexus
- Contract Negotiation
- Employee Performance Management
- Price Structuring
- Employee Recruitment
- Daily Operations Management
- Income and expense management
- Tenant and eviction laws
- Customer Relationship Management
- Database Management
- Financial budgeting and reporting
- Maintenance Oversight
- Interior renovations
- Payment management
- Policy administration
- Operations Management
- Community marketing
- Rent collection
- Tenant relations
- Customer Service
- Property management proficiency
- Fair Housing Regulations
- Property Inspections
- Staff Supervision
Certification
Certified - Community Association Manager, 2023
Timeline
Senior Community Director
Concord Rents
04.2024 - Current
Senior Property Manager
Karya Management
04.2022 - 01.2024
Regional Assistant / Property Manag
Champions Vue Apartment - NM Residential
04.2020 - 04.2022
Property Mananger
Clermont LLC
03.2015 - 03.2020
Property Manager/ Bookkeeper
The Parks at Hunters Creek
06.2012 - 02.2015
Pro License in Community Association Manager - Property Management
Florida Pro-License- Online
05.2001 - 12.2023
Hospitality Management - Hospitality
Orlando Technical College - Mid Florida Tech
05.2001 - 10.2003
Communications Technologies -
University of Technical And Communication
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