ASHLEY CAPPARELLI
Williamstown,NY
Summary
Compassionate professional skilled in relationship management and customer engagement. Experienced in training and collaboration, with a strong focus on delivering tailored banking solutions that enhance client experiences.
Overview
15
15
years of professional experience
Work History
Teller/Retail Relationship Banker
M&T Bank
06.2019 - 06.2026
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balance reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Assisted in training new tellers on operational procedures and best practices, fostering a collaborative team environment.
- Maintained comprehensive knowledge of bank products and services, facilitating informed recommendations to clients.
- Led initiatives to enhance customer engagement through promotions and personalized service offerings, boosting retention rates.
- Conducted regular audits of cash drawers and vaults, ensuring compliance with regulatory standards and internal policies.
- Cultivated strong relationships with clients to understand financial needs and deliver tailored banking solutions.
- Facilitated account openings, loan applications, and service inquiries to enhance customer satisfaction and retention.
- Educated clients on banking products, services, and digital tools to drive engagement and usage.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Enhanced client loyalty by consistently delivering on commitments and meeting or exceeding expectations during interactions.
Bartender/Restaurant Server
Tullys Good Times
10.2011 - 07.2019
- Crafted and served diverse cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in training new bartenders on drink preparation and customer service protocols.
- Developed strong relationships with regular patrons to encourage repeat business.
- Implemented inventory tracking systems to optimize stock levels and reduce waste.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty among guests.
Education
High School Diploma -
MEXICO ACADEMY
MexicoSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Relationship building and management
- Cash handling expertise
- Patience and empathy
- Listening and comprehension
- Customer relationship building
- Fraud detection
Timeline
Teller/Retail Relationship Banker
M&T Bank
06.2019 - 06.2026
Bartender/Restaurant Server
Tullys Good Times
10.2011 - 07.2019
High School Diploma -
MEXICO ACADEMY