Izaiah Delossantos
Haverhill,MA
Summary
I am a self-motivated banking professional offering strong communication and quick thinking skills. I work productively on teams as well as independently in fast-paced environments. I see myself as a highly-motivated employee with a desire to take on new challenges. I bring a strong work ethic, adaptability, and exceptional interpersonal skills to work each day. I am adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Teller/Retail Relationship Banker
Pentucket Bank
Salem, NH
09.2020 - Current
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Verified amounts and integrity of every check or funds transfer.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Answered customer inquiries regarding bank products and services.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Explained account information to customers in detail as needed.
- Performed special services for customers, ordering bank cards and checks.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Volunteered at multiple events as well as the local food pantry
Dietary Aide
Penacook Place
Haverhill, MA
07.2015 - 04.2019
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Kept records of meal service for accurate billing.
- Engaged with residents to provide positive and enriching experiences.
- Set up trays and food service carts to deliver food to residents.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Followed dietary procedures in accordance with established policies.
- Maintained safe food handling practices to prevent germ spread.
- Collaborated with team to deliver timely service of items.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
High School Diploma -
Haverhill High School
Haverhill, MA05-2019
Some College (No Degree) -
New England College
Henniker, NHSkills
- Drawer Balancing
- Fraud Detection
- Financial Advising
- Account Updating
- Cash Handling
- Customer Relationship Building
- Regulatory Compliance
- Strong Work Ethic
- Referral Management
- Account Management
- Friendly
- Exceptional Customer Service
Summary
To any team I can be an amazing addition, I come in each day ready to learn and better my education of my profession. I make sure that at the end of the day I can leave work knowing I did my part to make sure the customer is satisfied. But with that I also make sure I do the right thing for us as well. I can work well in a team setting as well as working independently. I consistently push myself to surpass any goal that is given to me and help others reach theirs as well.
Timeline
Teller/Retail Relationship Banker
Pentucket Bank
09.2020 - Current
Dietary Aide
Penacook Place
07.2015 - 04.2019
High School Diploma -
Haverhill High School
Some College (No Degree) -
New England College
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