Ashley Carey
Kansas City,MO
Summary
. Talented branch manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with several years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
Overview
10
10
years of professional experience
Work History
Division Training Manager
Advance America
Kansas City, Missouri
01.2024 - Current
- Collaborated with leadership to identify training gaps and resource requirements.
- Implemented evaluation processes to assess training effectiveness and participant engagement.
- Coordinated onboarding processes for new employees, ensuring compliance with company standards.
- Tracked employee performance during training sessions and offered personalized support.
- Led branch sales team to achieve monthly targets and enhance customer engagement.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Established overall growth, sales and profit objectives for branch in coordination with corporate office and established and adhered to annual branch budget.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed branch sales, customer service, finances and record keeping.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
Assistant
Britt Nicholsen Daycare
06.2021 - Current
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted learning and social development through structured and unstructured playtime.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Logged information regarding naps, feedings and any medications administered.
- Assisted in potty training and toilet hygiene.
Store Manager
Mid American Title Loans
03.2019 - 05.2021
- Oversaw inventory control, cash management, and store opening and closing processes to ensure operational efficiency.
- Led store employees in fast-paced environment through proactive communication and constructive feedback to enhance team cohesion.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted training for new employees on protocols and customer service standards to promote consistent service excellence.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Recorded title and vehicle information in database to ensure compliance.
- Contacted Missouri Motor Vehicle Department to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Handled cash and credit card payments accurately.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Customer Service and Retention Advisor
Sprint Nextel Corp.
03.2017 - 02.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built and maintained relationships with clients to provide ongoing support.
- Maintained calm demeanor while effectively resolving issues in busy, high-stress situations.
- Solved problems and made accurate decisions to implement effective strategies yielding immediate results.
- Facilitated interdepartmental communication and collaboration to enhance overall business operations.
- Evaluated past results to enhance future performance. to learn from previous mistakes.
Assistant Manager
Lend Nation
03.2016 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in planning schedules and delegating assignments to ensure adequate coverage and service delivery.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Managed paperwork for monetary transactions to facilitate smooth processing.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists to streamline application processing.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Provided quick turnaround times to maintain fast-past schedule.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2010
Skills
- Time management
- Compliance management
- Training development
- Employee onboarding
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Talent management
- Customer service and support
- Telephone etiquette
- Data entry and management
- Microsoft Office proficiency
- Research skills
- Reading comprehension
- Promptness and punctuality
- Problem-solving abilities
- First aid and CPR
References
References available upon request.
Timeline
Division Training Manager
Advance America
01.2024 - Current
Assistant
Britt Nicholsen Daycare
06.2021 - Current
Store Manager
Mid American Title Loans
03.2019 - 05.2021
Customer Service and Retention Advisor
Sprint Nextel Corp.
03.2017 - 02.2019
Assistant Manager
Lend Nation
03.2016 - 03.2017
High School Diploma -
Blue Springs High School