Summary
Overview
Work History
Skills
Education and Certification
Driving License
Personal Information
Languages
Timeline
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Benjamin Kasonga

Benjamin Kasonga

Washington,DC

Summary

Results-oriented Hospitality Management Graduate from Vatel Madrid, Spain, demonstrating academic excellence and a keen commitment to the industry; currently pursuing comprehensive training as a Rooms Division Manager, actively involved in guest check-in/check-out, resolving complaints, and training new staff members. Possesses excellent communication skills in both English and French, enhancing interactions with guests and facilitating seamless collaboration within multicultural teams.

Overview

3
3
years of professional experience

Work History

Rooms Division Manager in Training

The Hay-Adams Hotel
Washington DC
07.2023 - 07.2024
  • Spearheaded daily Front Desk operations as a Rooms Division Manager in Training, ensuring seamless communication and maximizing guest satisfaction in alignment with the hotel's standards of excellence
  • Act as the primary contact for guests and other hotel departments in the absence of the Duty Manager, ensuring efficient guest check-in/check-out, resolving guest complaints promptly, and guiding and training new hires
  • Collaborate with the Front Office Manager on various projects, Valet Parking, Scheduling, Recruitment, and Training, contributing to the overall efficiency of the hotel's operations
  • Meticulously review arrivals and departure reports, handle VIP and special requests reservations and communicate effectively with related departments to ensure the highest level of guest satisfaction attainable.

Guest Relations Agent & Concierge Trainee

Sofitel Abidjan
Ivory Coast
07.2022 - 08.2022
  • Recorded and ensured the implementation of customer reservations for all activities, demonstrating meticulous attention to detail
  • Monitored concierge activities and provided personalized welcomes and support to guests, contributing to an exceptional guest experience.

Butler Trainee

The Oberoi Hotel
Marrakech, Morocco
02.2022 - 03.2022
  • Welcomed guests into the restaurant and ensured the delivery of food from the kitchen met guests' expectations, showcasing dedication to service excellence
  • Maintained a high level of attention to detail, ensuring all guests' expectations were met throughout their stay.

Cross Training

Hivernage Hotel and Spa
Marrakech, Morocco
11.2021 - 12.2021
  • Learning through different departments such as Front Office, Restaurant, Guest Relations Assistant
  • Managed front office responsibilities, including check-in/check-out, guest inquiries, complaints, and concierge recommendations
  • Assisted the guest relations manager in daily tasks and provided support in the restaurant as a waiter, demonstrating versatility in roles.

Part-time Front Desk Agent

Brookes Hill Suites
Port Elisabeth, South Africa
11.2021 - 12.2021
  • Checking Guests into the Hotel and dealing with front office-related matters
  • Communicating duties with fellow staff and general computer work and administration.

Cross Training

Radisson Blu
Ivory Coast Abidjan
07.2021 - 09.2021
  • Discovering departments such as Reservation, Front Office, House Keeping, Sales and Events
  • Maintained a high level of attention to detail, ensuring all guests' expectations were met throughout their stay
  • Managements of the events inquiries and follow-up with guests, suppliers, and team.

Skills

  • Hospitality Management
  • Rooms Division Management
  • Guest Relations
  • Butler Services
  • Front Desk Operations
  • Multicultural Adaptability
  • Communication Skills
  • Microsoft Office Skills
  • Team Leadership
  • Problem-Solving
  • Creativity
  • Time Management
  • Customer Service
  • Attention to Detail
  • Emotional Intelligence

Education and Certification

  • Bachelor’s Degree, International Hotel Management, Vatel Madrid, Spain, 04/01/23
  • Forbs certificate, Forbes Travel Guide Luxury Front Office Standards, USA, 02/01/24
  • English Certificate, Upper intermediate Level, South Africa, 12/01/18

Driving License

DRC Congo

Personal Information

  • Place of Birth: Bonzola Hospital, DRC
  • Date of Birth: 08/25/99
  • Nationality: Congolese

Languages

French (Native), English (Expert)

Timeline

Rooms Division Manager in Training

The Hay-Adams Hotel
07.2023 - 07.2024

Guest Relations Agent & Concierge Trainee

Sofitel Abidjan
07.2022 - 08.2022

Butler Trainee

The Oberoi Hotel
02.2022 - 03.2022

Cross Training

Hivernage Hotel and Spa
11.2021 - 12.2021

Part-time Front Desk Agent

Brookes Hill Suites
11.2021 - 12.2021

Cross Training

Radisson Blu
07.2021 - 09.2021

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Benjamin Kasonga