Mingilo Mukanda Ilunga
Washington
Summary
Highly adaptable and personable, with knack for creating seamless guest experiences and managing multiple tasks efficiently. Well-versed in hospitality operations and adept at using property management systems and optimizing room inventory. Committed to enhancing guest satisfaction and operational efficiency through meticulous attention to detail and proactive problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rooms Division Manager in Training
Hay Adams Hotel
02.2025 - Current
- Upheld high standards for customer service and led by example.
- Inspected rooms for damages and sufficient housekeeping practices.
- Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
- Managed crisis situations effectively, ensuring minimal impact on guests' experiences during unforeseen events or emergencies.
- Trained new employees on standards and hotel procedures.
Front Desk Agent
The Capital Mirage Hotel
11.2022 - 01.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Hostess
Utopia Dining Elecated
03.2022 - 11.2022
- Manage reservations
- Preserve client requested seating including special requests
- Ensure that a positive dining experience is maintained
- Conduct site visits for events
- Floor planning for the each service area based on reservations at hand
- Maintain a clean reception area
- Professional phone etiquette
- Time management for both clients and waiting staff
- Understand menu and dietary guidelines
Education
Hospitality Management Diploma - Food and beverage, accommodation and professional cookery
CPUT - Cape Town Hotel School
01.2022
Matriculation - English - First Language, Afrikaans Second Language, Mathematics, Business Studies, Consumer Studies, Life Science, Life Orientation
Fairbairn College
01.2018
Skills
- Opera cloud
- Protel
- American express fine hotels and resorts training
- Microsoft office proficiency
- F&B POS systems proficiency
- Front office operations
Certification
- Forbes Travel Guide Luxury Front Office Standards
Languages
English
Native or Bilingual
Timeline
Rooms Division Manager in Training
Hay Adams Hotel
02.2025 - Current
Front Desk Agent
The Capital Mirage Hotel
11.2022 - 01.2025
Hostess
Utopia Dining Elecated
03.2022 - 11.2022
Matriculation - English - First Language, Afrikaans Second Language, Mathematics, Business Studies, Consumer Studies, Life Science, Life Orientation
Fairbairn College
Hospitality Management Diploma - Food and beverage, accommodation and professional cookery
CPUT - Cape Town Hotel School
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