Asadullah Shafique
Triangle,VA
Summary
Experienced Operations Manager demonstrating qualifications and proven capabilities. I have been involved with the hospitality management business for more than 6 years and am pleased to offer several bespoke skills to any firm. My work experience has enabled me to develop a true feel for how any hotel should be supervised. As this can be quite an aggressive industry, I am hoping to encounter a hotel that enables me to sharpen my skills along the way. Not only am I highly motivated and devoted to the needs of the guest, but I am also very eager to contribute to the success of the property. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
Work History
Rooms Operations Manager
Westin Washington DC Downtown
Washington, DC
10.2023 - Current
- Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Oversea hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Overseas property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Cooperated with the sales department to discuss and implement sales strategies to improve occupancy levels and revenues
- Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Assisted the AGM in the preparation of forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service
- Inspected Guest rooms and made sure Company Standards are met
- Managed operations with a team of 35 personnel at the Front Desk and housekeeping
- Assisted Revenue Manager with extranet website payments and setting up policies.
Rooms Operations Manager
Renaissance Washington DC Downtown
Washington, DC
06.2023 - 06.2024
- Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Oversea hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Overseas property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Cooperated with the sales department to discuss and implement sales strategies to improve occupancy levels and revenues
- Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Assisted the AGM in the preparation of forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service
- Inspected Guest rooms and made sure Company Standards are met
- Managed operations with a team of 35 personnel at the Front Desk and housekeeping
- Assisted Revenue Manager with extranet website payments and setting up policies.
Operations Manager
Residence Inn Arlington Capital View
Arlington, VA
04.2022 - 06.2023
- Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established hotel standards and values
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Oversea hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Overseas property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax
- Cooperated with the sales department to discuss and implement sales strategies to improve occupancy levels and revenues
- Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Assisted the AGM in the preparation of forecasts and reports and assisted in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top-quality customer service
- Inspected Guest rooms and made sure Company Standards are met
- Managed operations with a team of 35 personnel at the Front Desk and housekeeping
- Assisted Revenue Manager with extranet website payments and setting up policies.
Manager of Operations
Kellogg Conference Hotel
01.2018 - 01.2022
- Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Oversea hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Oversea the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash and tax
- Cooperated with the sales department to discuss and implement sales strategies to improve occupancy levels and revenues
- Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Assisted the GM in preparation of forecast and reports and assisted in the development, implementation, and monitoring of the budget to maximize the revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Inspected Guest rooms and made sure Company Standards are met
- Managed operations with team of 25 personnel in Front Desk, Housekeeping, Engineering and Conference Services
- Assisted Revenue Manager with extranet website payments and setting up policies.
Front Desk Supervisor
Kellogg Conference Hotel
01.2017 - 01.2018
- Always ensured outstanding customer care
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Maintained a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answered inquiries from potential guests and expected hotel reservations
- Consistently resolved guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responded to telephone and in person inquiries regarding reservations, hotel information and guest concerns in a timely manner
- Used suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervised daily shift standards and procedures of fellow front desk team
- Trained and directed the workflow process of the front desk
- Resolved issues/problems and coached and counselled the front desk team members to ensure a quality operation
- Controlled cash transactions at the front desk and maintained complete responsibility for personal bank as specified by hotel policies and procedures
- Maintained hotel front desk logbook and hotel logbook
- Assisted Housekeeping manager in Inspecting Rooms and ensuring Company Standards are met
- Oversea the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
Front Desk Agent
Kellogg Conference Hotel
01.2017 - 01.2017
- Always ensured outstanding customer care
- Resolved customer complaints and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Maintained a friendly, professional, cheerful, and courteous demeanor at all times
- Accurately answered inquiries from potential guests and expected hotel reservations
- Consistently resolved guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responded to telephone and in person inquiries regarding reservations, hotel information and guest concerns in a timely manner
- Used suggestive selling techniques to sell room nights, increase occupancy and revenue
- Performed daily shift standards and procedures of front desk operations
- Controlled cash transactions at the front desk
- Maintained hotel front desk logbook and hotel logbook
- Assisted Housekeeping manager in Inspecting Rooms and ensuring Company Standards are met
- Oversea the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
Education
Bachelor of Medicine Bachelor of Surgery -
Liaquat College of Medicine and Dentistry
01.2014
Intermediate/High School -
Bahria College Karsaz
01.2008
Matriculation/GED -
Beaconhouse School System
01.2006
Skills
- FOSSE
- FSPMS
- Lightspeed
- Opera Cloud
- GXP
- Guest Voice
- Atlas Enhanced
- Sertify
- Visual One
- MS Office
- Basic American Sign Language (ASL)
- ABC Managers License
- Guest complaint resolution
- Guest Relations Management
- Cash Handling
- Staff Scheduling
- Staff Training
- Quality Assurance
- Hospitality
- Outstanding communication skills
- Staff Supervision
- Reservations Management
- Strategic planning and analysis
- Talented leader
- Employee Development
- Property Management Systems
- Project Oversight
- Rooms division management
- Inventory Management
- Front Desk Operations
- Front Desk Management
- Budget Implementation
- Interviewing and Hiring
- Supply Purchasing
Timeline
Rooms Operations Manager
Westin Washington DC Downtown
10.2023 - Current
Rooms Operations Manager
Renaissance Washington DC Downtown
06.2023 - 06.2024
Operations Manager
Residence Inn Arlington Capital View
04.2022 - 06.2023
Manager of Operations
Kellogg Conference Hotel
01.2018 - 01.2022
Front Desk Supervisor
Kellogg Conference Hotel
01.2017 - 01.2018
Front Desk Agent
Kellogg Conference Hotel
01.2017 - 01.2017
Bachelor of Medicine Bachelor of Surgery -
Liaquat College of Medicine and Dentistry
Intermediate/High School -
Bahria College Karsaz
Matriculation/GED -
Beaconhouse School System