Ashley Carmon
Greenville,NC
Overview
12
12
years of professional experience
Work History
Sales Floor Associate
Bath & Body Works
Greenville, NC
04.2025 - Current
- Performed inventory counts on a regular basis to ensure accurate stock levels.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
- Built and maintained relationships with peers and upper management to drive team success.
Courtesy Shuttle Driver
Vidant Medical Group
Greenville, NC
12.2021 - 03.2023
- Assisted disabled passengers with boarding and disembarking the vehicle safely.
- Communicated effectively with dispatch staff regarding pickup and drop-off times, traffic conditions.
- Interacted professionally with customers at all times providing excellent customer service experience.
- Responded promptly to inquiries from customers about routes or schedules.
- Followed all traffic laws while driving in accordance with company policies and procedures.
- Maintained accurate records of daily logs including mileage traveled and fuel consumption.
- Transported passengers in a timely manner according to established schedule.
- Inspected vehicle and personally handled routine upkeep.
Customer Service Manager
JC Penny Co
Greenville, NC
11.2019 - 12.2021
- Maintained accurate records of customer interactions to enhance future service delivery.
- Reviewed customer feedback and complaints to pinpoint improvement opportunities in service processes.
- Assisted in developing a systematic approach for tracking client requests from initial contact to resolution.
Customer Service Representative
InfoCision
Akron, OH
06.2017 - 10.2019
- Ensured timely delivery of goods by tracking orders from initiation to completion.
- Cultivated strong customer relationships through personalized assistance and support.
- Conducted follow-up calls with customers post-resolution to verify satisfaction.
Customer Service Representative
Concentrix (spectrum)
Greenville , NC
09.2015 - 05.2017
- Maintained accurate customer account information through timely processing of forms and database updates.
- Informed customers about billing procedures and processed payments efficiently.
- Assisted customers in setting up payment options to enhance convenience.
- Documented customer interactions in the gateway to track requests and solutions effectively.
Housekeeping Supervisor
Fairfield By Marriott
Greenville, NC
01.2013 - 08.2016
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Responded to customer inquiries via phone, email, and in person.
Education
High School Diploma -
South Central High School
Winterville, NC2013
Skills
- Inbound and outbound calling
- Customer service
- Retail sales customer service
- Order tracking
- Verbal and written communication
- Schedule coordination
- Passenger transportation
Reference
- Mr. Carter Comer Team leader (252) 413-6451
- Mrs. Erica Moore Supervisor (252) 395-7250
- Mrs. Angie Parker Supervisor (252) 413-2759
Timeline
Sales Floor Associate
Bath & Body Works
04.2025 - Current
Courtesy Shuttle Driver
Vidant Medical Group
12.2021 - 03.2023
Customer Service Manager
JC Penny Co
11.2019 - 12.2021
Customer Service Representative
InfoCision
06.2017 - 10.2019
Customer Service Representative
Concentrix (spectrum)
09.2015 - 05.2017
Housekeeping Supervisor
Fairfield By Marriott
01.2013 - 08.2016
High School Diploma -
South Central High School
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