Ashley Carson
Fairfield,OH
Summary
Detail-oriented professional with expertise in customer service, healthcare, and finance. Demonstrates strong analytical skills and effective project management, ensuring clarity in communication and precision in deliverables. Proven ability to communicate effectively while maintaining high-quality standards. Skilled at tailoring solutions to meet client needs while managing multiple tasks and maintaining high attention to detail.
Overview
20
20
years of professional experience
Work History
Owner, CFO, HR Manager, Tech Specialist
C&C Custom Renovations
Fairfield, OH
05.2021 - Current
- Established new business through state registration and ongoing website management.
- Managed payroll operations for small business, ensuring timely and accurate employee compensation.
- Managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized and maintained filing systems for physical and electronic documents, safeguarding accuracy and confidentiality of records.
- Collaborated with clients to create tailored renovation solutions.
- Managed all phases of custom renovation projects from planning through execution.
- Prepared clear and precise quotes and invoices for clients, facilitating transparent financial transactions.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
Senior Operations Analyst
Accenture
Cincinnati, USA
10.2019 - 05.2021
- Streamlined onboarding and offboarding processes for employees in client-specific systems.
- Maintained accurate employee roster to support operational efficiency.
- Collaborated with clients and audit teams to ensure employee compliance with deadlines.
- Authored and managed workflows for system access control.
- Oversaw project timelines and deliverables to align with business objectives.
- Conducted regular audits of operational processes to identify and mitigate risks.
Divisional Operations Coordinator/Project Manager
Axcess Financial
Kenwood, USA
01.2017 - 08.2019
- Collaborated with Divisional Vice President to deliver operational and administrative support across the division.
- Served as corporate liaison and project manager for development, implementation, coordination, and tracking of divisional projects.
- Acted as a key point of contact for the division, enhancing relationships with regions, districts, stores, and corporate office.
- Analyzed financial trends to generate insights for strategic decision-making.
- Production of daily, weekly, monthly and quarterly field metric reports.
- Coordination of division meetings and events.
Regional Operations Coordinator
Axcess Financial
Kenwood, USA
10.2014 - 12.2016
- Supported Divisional Vice President by producing daily, weekly, monthly, and quarterly field metric reports to inform decision-making.
- Coordinated special projects and test programs, ensuring alignment with operational goals and timelines.
- Liaison for division with region, districts, stores and corporate office.
- Organized corporate events and meetings to foster collaboration and communication across teams.
- Assistance of Human Resource’s functions and duties, including but not limited to creating resume database searches and screening resumes and candidates.
Managed Care Operations Administrator
LCA-Vision/LasikPlus
Kenwood, USA
06.2013 - 10.2014
- Promoted to Managed Care Operations Administrator - Research and analyze data to improve internal metrics and secure more opportunities for LasikPlus to grow the business for LASIK and comprehensive refractive solutions.
- Implemented internal processes to facilitate new plan roll-out and support strategic initiatives for operational efficiency.
- Credential Ophthalmologists and Optometrists to participate on health plans to support refractive solutions growth.
- Created content and designed layouts for managed care member materials, client communications, presentations, and announcements to enhance engagement.
- Generated prospect lists for potential partners across markets, researching key demographics and distance criteria to identify viable opportunities.
Managed Care Support Specialist
LCA-Vision/LasikPlus
Kenwood, USA
02.2011 - 06.2013
- Promoted to Managed Care Support Specialist – Research and shop competing networks and providers in LasikPlus markets.
- Identified target markets and recruited potential providers for network expansion.
- Developed and implemented internal processes for successful plan roll-out and initiatives.
Managed Care Representative
LCA-Vision/LasikPlus
Kenwood, USA
07.2007 - 02.2011
- Identified customer needs and enhanced patient experience by educating members on benefits.
- Answered calls from customers of participating health and vision plans.
- Promoted LasikPlus to local patients and facilitated scheduling of free evaluations.
Customer Communication Consultant
LCA-Vision/LasikPlus
Kenwood, USA
08.2006 - 07.2007
- Facilitated positive patient experience by educating customers on LASIK procedures and benefits of LasikPlus.
- Coordinated scheduling of free evaluations for interested patients, ensuring timely follow-up and engagement.
- Responded to inquiries from prospective LASIK patients, providing information on services and addressing concerns.
Education
The Ohio State University
Columbus, OH01-2002
High School -
Lakota East High School
West Chester, OH01-2000
Skills
- Project management
- Financial reporting
- Data analysis
- Excel and PowerPoint
- Tableau and MapPoint
- Workflow optimization
- E-learning platforms
- Digital Chalk
- Microsoft Windows and Office
- Word and Outlook
- Teams and Adobe Connect
Timeline
Owner, CFO, HR Manager, Tech Specialist
C&C Custom Renovations
05.2021 - Current
Senior Operations Analyst
Accenture
10.2019 - 05.2021
Divisional Operations Coordinator/Project Manager
Axcess Financial
01.2017 - 08.2019
Regional Operations Coordinator
Axcess Financial
10.2014 - 12.2016
Managed Care Operations Administrator
LCA-Vision/LasikPlus
06.2013 - 10.2014
Managed Care Support Specialist
LCA-Vision/LasikPlus
02.2011 - 06.2013
Managed Care Representative
LCA-Vision/LasikPlus
07.2007 - 02.2011
Customer Communication Consultant
LCA-Vision/LasikPlus
08.2006 - 07.2007
The Ohio State University
High School -
Lakota East High School