Ashley Caruso
Walker,LA
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach. Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments.
Overview
12
12
years of professional experience
Work History
Caretaker
Shirley Burge
Ponchatoula, LA
01.2024 - Current
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Cleaned interior and exterior of windows.
- Maintained cleanliness and orderliness of assigned areas, including sweeping, mopping, and dusting.
- Managed waste disposal and recycling in accordance with local regulations.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
Supervisor
CNR Painting
Denham Springs, LA
01.2013 - 01.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Analyzed company's expenditures and developed financial models.
- Answered incoming calls promptly and courteously.
- Responded to customer inquiries in a timely manner.
- Verified customer accounts by obtaining additional information as needed.
- Routed calls to appropriate personnel or departments.
- Created new customer accounts in the database system.
- Maintained call logs, records and other documents related to answering service operations.
- Assisted customers with payment options and account balances.
- Performed data entry of customer information into the computer system.
- Updated existing customer accounts with recent contact information.
Education
Cosmetology - Hair, Skin, Nails
Compass Career College
Hammond, LA05-2011
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2001
Skills
- Personal Care
- Housekeeping support
- Medication Distribution
- Call Monitoring
- Documentation expertise
- Quality Assurance
- Timekeeping abilities
- Scheduling proficiency
- Technical Support
- Account updating
Timeline
Caretaker
Shirley Burge
01.2024 - Current
Supervisor
CNR Painting
01.2013 - 01.2024
Cosmetology - Hair, Skin, Nails
Compass Career College
High School Diploma -
Ponchatoula High School
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