Ashley Caspillo
Belton
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Team member
Tacala
Belton
01.2024 - 04.2025
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders and provided friendly service.
- Operated cash register and handled transactions accurately.
- Collaborated with team members to ensure efficient workflows.
- Followed safety guidelines for food handling and equipment use.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Received, processed, and stocked merchandise in accordance with store policies.
- Upheld high standards of productivity and quality in operations.
Asst. Manager
Take 5 Oil change
Gulfport
01.2018 - 05.2020
- Assisted in managing daily operations of oil change services.
- Supported staff training on safety protocols and customer service standards.
- Facilitated communication between team members to ensure effective workflow.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with management to implement new service procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Sales Manager
Military R&R Solutions
Killeen
01.2013 - 07.2014
- Assisted in training new team members on sales processes and customer service techniques.
- Participated in team meetings to share insights and improve sales tactics.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Collaborated with marketing team to create promotional materials for target customers.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Signal Support Systems Specialist
United States Army
Fort Hood
01.2008 - 01.2010
- Operated communication equipment to ensure reliable signal transmission.
- Provided technical support for communication devices and systems.
- Collaborated with team members to troubleshoot signal issues promptly.
- Conducted routine inspections of equipment to ensure functionality.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Used computers to control and monitor network status during battlefield operations.
- Trained personnel on the use of signal support systems and related equipment operations.
- Assisted with resolving complex problems encountered during the operation of communications systems.
- Maintained organizational network infrastructure by troubleshooting system outages; performing preventive maintenance; monitoring network performance; upgrading software and hardware components as needed.
- Diagnosed malfunctions in voice, data networks using diagnostic testing software, equipment.
- Responded promptly to requests for assistance with communication system problems.
Parts Manager
Advance Auto Parts
Gainesville
01.2006 - 01.2008
- Assisted customers in locating automotive parts and accessories.
- Processed incoming shipments and organized parts on the sales floor.
- Collaborated with team members to enhance customer service efforts.
- Resolved customer inquiries and concerns in a timely manner.
- Trained new staff members on proper parts handling techniques.
- Managed employee schedules and daily assignments.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Administration
Waynesboro YMCA
Waynesboro
01.2004 - 01.2006
- Managed payroll administration including time tracking, overtime calculations .
- Researched new technologies related to database administration.
- Compiled data from past years' activities for review by administration.
- Provided guidance on best practices for system administration tasks.
Education
Computer Technician - Completed Training
CyberTex Institute of Technology
Killeen, TexasComputer Forensics Associates - In progress
Hagerstown business college
Hagerstown, MarylandHigh School Diploma -
WAYNESBORO SENIOR HIGH SCHOOL
Waynesboro, PennsylvaniaSkills
- Customer service
- Inventory management
- Team leadership
- Signal troubleshooting
- Sales strategy
- Workflow optimization
- Technical support
- Conflict resolution
- Employee training
- Effective communication
- Problem solving
- Time management
- Multitasking Abilities
- Computer skills
- Team building
- Flexible and adaptable
- Organization and time management
Timeline
Team member
Tacala
01.2024 - 04.2025
Asst. Manager
Take 5 Oil change
01.2018 - 05.2020
Sales Manager
Military R&R Solutions
01.2013 - 07.2014
Signal Support Systems Specialist
United States Army
01.2008 - 01.2010
Parts Manager
Advance Auto Parts
01.2006 - 01.2008
Administration
Waynesboro YMCA
01.2004 - 01.2006
Computer Technician - Completed Training
CyberTex Institute of Technology
Computer Forensics Associates - In progress
Hagerstown business college
High School Diploma -
WAYNESBORO SENIOR HIGH SCHOOL