Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Ashley Cassey
Meridian,ID
Work Preference
Summary
Clinical operations professional with proven track record in managing complex healthcare projects and optimizing clinical workflows. Skilled in regulatory compliance, process improvement, and resource management. Known for fostering team collaboration and adapting to evolving needs, consistently delivering measurable results. Strong analytical skills, strategic thinking, and effective communication enable success in driving operational excellence.
Overview
10
10
years of professional experience
Work History
CLINICAL OPERATIONS MANAGER
Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky
Meridian, ID, USA
01.2020 - Current
- Conducted business forecasting to boost health center metrics by 20%, ensuring targets were consistently exceeded.
- Managed daily health center operations, including office procedures, payroll, supply orders, and front/back-office coordination.
- Recruited and trained a team of up 25 clinical and administrative staff, enhancing performance through tailored evaluations and coaching.
- Led comprehensive OSHA/WISHA compliance audits and training for up to 25 employees, enhancing workplace safety standards.
- Streamlined staff and patient scheduling to minimize wait times and meet operational goals.
- Executed QI audits and compliance checks, improving care quality and surpassing regulatory standards.
- Enhanced workplace morale by leading impactful staff meetings, sharing updates, and implementing clinician feedback, boosting team engagement.
- Resolved grievances and billing issues; supported conflict resolution and staff guidance.
- Handled budgeting, expenditure tracking, variance analysis, bank deposits, and petty cash reconciliation.
- Collaborated with leadership to enhance clinic performance, boosting service delivery.
- Led community outreach efforts to raise awareness and support agency visibility.
CHIEF EXECUTIVE ASSISTANT & OFFICE MANAGER
Cottonwood Creek Behavioral Hospital
Meridian, ID, USA
03.2019 - 01.2020
- Provided high-level administrative support to CEO, President/COO, CFO, and department leaders with professionalism and discretion.
- Implemented SOP for outpatient facilities and administrative staff.
- Facilitated credentialing for all licensed hospital staff, enhancing regulatory compliance and streamlining operations.
- Supported medical records and business office; served as patient financial counselor, addressing billing and payment plans.
- Oversaw patient registration staff and ensured proper processing of admission packets.
CLINICAL OPERATIONS MANAGER
Planned Parenthood of Orange and San Bernardino Counties
Victorville, CA, USA
08.2016 - 03.2019
- Supervise and manage front and back-office staff to ensure cohesive, high-performing clinical operations.
- Provide direct patient care with empathy, discretion, and attention to quality, actively monitoring service delivery and recommending procedural or protocol enhancements.
- Facilitated employee evaluations and performance reviews for 20+ staff, enhancing team alignment and communication.
- Streamlined staff and appointment scheduling in EMR, reducing failed appointment rates by 20% and enhancing health center flow.
- Proactively address and resolve patient complaints, achieving a 90% satisfaction rate to enhance retention.
- Collaborated with departments to investigate and resolve health center grievances and billing errors.
Skills
- Business Forecasting
- Budgeting and Financial Oversight
- Leadership and Team Management
- Employee Relations
- Quality and Risk Management
- Credentialing
- Medical Billing & Claims
- EMR Systems
- Medical Records Management
- Telehealth Services
- Protocol development
- Patient care
- Medical practice management
Timeline
CLINICAL OPERATIONS MANAGER
Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky
01.2020 - Current
CHIEF EXECUTIVE ASSISTANT & OFFICE MANAGER
Cottonwood Creek Behavioral Hospital
03.2019 - 01.2020
CLINICAL OPERATIONS MANAGER
Planned Parenthood of Orange and San Bernardino Counties
08.2016 - 03.2019