ASHLEY CASTRO
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Technician and Reception
Eye Doctor's Optical Outlets
St. Cloud
03.2024 - 05.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced team productivity with thorough training on new technologies and procedures.
Receptionist / Referral Coordinator
Timber Creek Pediatrics
Orlando
12.2022 - 01.2024
- Carried out daily tasks by professionally communicating with physicians, nursing staff, and medical assistants. Delivered significant administrative work among coworkers.
- Protected patients by observing strict HIPAA guidelines. Photocopied insurance cards, documented details and verified patient coverage for upcoming appointments.
- Scheduled appointments and maintained patient satisfaction. Informed patients of financial responsibilities prior to rendering services. Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Deliver high quality customer service to sustain patients and work flows.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL07.2022
Skills
- Insurance Claims
- Customer Service
- HIPAA Compliance
- Written/Verbal communication
- Appointment Scheduling
- Work Planning and Prioritization
- Patient Relations
- Documentation and reporting
- Front Desk Operations
- Customer interaction
- Fast pace worker
- Workload management
- Quick learner
Affiliations
Church Nursery Worker
Languages
Spanish, Professional Working
Timeline
Technician and Reception
Eye Doctor's Optical Outlets
03.2024 - 05.2025
Receptionist / Referral Coordinator
Timber Creek Pediatrics
12.2022 - 01.2024
High School Diploma -
Florida Virtual School Flex 9-12