THERESA GOODEN
Overview
18
18
years of professional experience
Work History
Detention Technician
Broward Sheriff's Office
08.2012 - Current
- Provided effective supervision during recreational periods for inmates, promoting physical activity while maintaining a safe environment for all participants.
- Facilitated communication between inmates and legal counsel or family members during phone calls or visits, fostering positive relationships outside of the detention center environment.
- Collaborated with other law enforcement agencies as needed, sharing information pertinent to ongoing investigations or detainee transfers.
- Prepared comprehensive reports detailing daily occurrences within the detention center for review by supervisory personnel.
- Enhanced facility security by monitoring surveillance cameras and promptly reporting any suspicious activities.
- Improved inmate safety by conducting regular cell checks and maintaining accurate documentation of observations.
Medical Claims Processor
Pediatrix
04.2007 - 08.2012
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
Education
Associate of Science - Criminal Justice
Palm Beach College
07.2014
Skills
- Customer Service
- Critical Decision-Making
- Claims Processing Proficiency
- Insurance claims processing
- Thorough claims reviews
- Insurance Verification
- Insurance Claims
- Attention to Detail
- Time Management
- Excellent Communication
- Critical Thinking
- Organizational Skills
Timeline
Detention Technician
Broward Sheriff's Office
08.2012 - Current
Medical Claims Processor
Pediatrix
04.2007 - 08.2012
Associate of Science - Criminal Justice
Palm Beach College
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