Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria DeLaGarza

Henderson

Summary

Experienced Detention Technician skilled in crisis intervention, detainee management, and regulatory compliance. Proven ability to effectively coordinate communications and maintain detailed records, ensuring the safety and security of the facility. Dedicated detention professional with extensive experience in managing intake procedures and conducting thorough contraband searches. Known for strong problem-solving skills and maintaining professional integrity while collaborating with law enforcement for efficient detainee transportation. Detail-oriented professional specializing in crisis intervention and detainee management. Recognized for effective communication coordination and adherence to regulatory compliance, contributing to the overall safety and efficiency of detention facility operations. Skilled in managing high-stress situations and maintaining order within correctional facilities. Experience includes supervising inmates, implementing security procedures, and coordinating with law enforcement agencies. Strengths lie in communication skills, problem-solving abilities, and commitment to maintaining safety and security at all times. Previous roles have resulted in effective coordination of inmate activities, heightened facility safety and improved procedural efficiency. Resourceful Detention Technician recognized for high productivity levels and efficient task completion. Possess specialized skills in security operations, inmate processing, and emergency response protocols. Excel in communication, teamwork, and problem-solving, ensuring safety and compliance with facility policies. Committed to maintaining order while respecting the rights and dignity of all individuals. Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

20
20
years of professional experience

Work History

Detention Technician

Clark County Detention Center
Las Vegas
06.2002 - 10.2018
  • Monitored detainee behavior, ensuring compliance with facility regulations.
  • Conducted thorough searches for contraband among individuals and property.
  • Managed intake and release procedures, maintaining accurate records of detainees.
  • Assisted in training new staff on detention procedures and safety protocols.
  • Collaborated with law enforcement for efficient transportation of detainees.
  • Responded to emergencies, implementing effective crisis intervention techniques.
  • Maintained cleanliness and orderliness within the detention facility environment.
  • Documented incidents and prepared reports for supervisory review.

Dispatcher

Nevada Highway Patrol
Las Vegas
08.1998 - 05.2002
  • Managed daily office operations for Nevada Highway Patrol's administrative team.
  • Implemented efficient filing systems to enhance document retrieval processes.
  • Coordinated internal and external communications as primary point of contact.
  • Maintained accurate records and files to ensure compliance with regulations.
  • Provided clerical support, including data entry and document preparation tasks.
  • Answered phone calls and emails, facilitating effective business correspondence.
  • Supported special projects by gathering information and preparing presentations.
  • Processed invoices and managed inventory of office supplies efficiently.
  • Communicated with drivers to provide route updates and address concerns promptly.
  • Coordinated with clients to confirm service requests and ensure satisfaction levels.
  • Trained new staff on dispatch procedures and effective communication techniques.
  • Resolved conflicts between drivers and customers through effective problem-solving skills.
  • Maintained accurate records of deliveries, routes, and vehicle maintenance schedules.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Education

High School Diploma -

Royal High School
1402 Royal Ave Simi Valley Ca 93065
06-1990

Skills

  • Detainee management
  • Intake procedures
  • Crisis intervention
  • Contraband search
  • Incident documentation
  • Record keeping
  • Communication coordination
  • Regulatory compliance
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Emergency response
  • Professional integrity
  • Security protocols
  • Behavioral assessment
  • Crisis management
  • Inmate supervision
  • Observation
  • Mental health awareness
  • Policy enforcement
  • De-escalation strategies
  • Inmate rights
  • File and record maintenance
  • Courtroom practices
  • Ethical standards of conduct
  • Observation techniques
  • Contraband seizure
  • Evidence preservation
  • Security procedures
  • Dispatch
  • Inmate classification
  • Contraband detection
  • Work detail oversight
  • Safety and security enforcement
  • Inmate monitoring
  • Safety
  • Search and seize procedures
  • Crime prevention

Timeline

Detention Technician

Clark County Detention Center
06.2002 - 10.2018

Dispatcher

Nevada Highway Patrol
08.1998 - 05.2002

High School Diploma -

Royal High School