Ashley Castro
Fairhaven,United States
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 8 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
21
21
years of professional experience
Work History
Receptionist
Hawthorn Medical
North Dartmouth, MA
07.2013 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Entered data in Microsoft software to keep records of information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 100 incoming calls per day.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete tasks.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Teacher
Little People’s College
New Bedford, MA
10.2005 - 06.2013
- Maintained tidy, clean and safe environments for children.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education
New Bedford High School
New Bedford, MA06.2006
Skills
- Multi-line in and out going calls
- Recordkeeping and bookkeeping
- Meticulous and organized
- Organization and efficiency
- Multitasking and prioritization
- Data entry
- Relationship building
- Fluent in Portuguese
- Customer service experience
- Insurance terminology
- Insurance plan verification
- Friendly, positive attitude
- Multitasking
Timeline
Receptionist
Hawthorn Medical
07.2013 - Current
Teacher
Little People’s College
10.2005 - 06.2013
New Bedford High School