Carmen Neal
Stone Mountain,GA
Summary
At Styles Tires, I honed my organizational and customer service skills, streamlining front desk operations by 30% and enhancing client satisfaction. My adeptness at managing multiple tasks, alongside a professional demeanor, cultivated positive client relationships and improved office efficiency.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
7
7
years of professional experience
Work History
Receptionist
Styles Tires
06.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved data privacy compliance with meticulous management of sensitive information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
Master Of International Business Management - Accounting
Della’s Tech
Covington, GA08.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Office Management
- Multi-Line Telephone Systems
- Tech-Savvy
- Performance Improvement
- Bookkeeping
- Basic accounting
- Information Protection
- Document Control
- Mail distribution
- Strategic Planning
- Security awareness
- Technical Support
- Office equipment operations
- Meeting Preparation
- Business operations understanding
- Staff Management
- Record preparation
- Supply Management
- Spreadsheet tracking
- Security understanding
- Business Administration
- Database Administration
- Business Correspondence
- Meeting Coordination
- Project Management
- Project Coordination
- Expense Reporting
- Travel Coordination
- Reception desk management
- Professional and polished presentation
- Calm Demeanor
- Recordkeeping and bookkeeping
- Positive and professional
- Microsoft Office Specialist Certified
- Multi-line phone system operation
- Relay hearing-impaired calls
- Multi-line telephone skills
- Office supply inventory control
- Certified Microsoft Office Specialist
- PC proficient
- Meticulous and organized
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- Customer Complaint Resolution
- Documentation
- Records Maintenance
- Basic Math
- Call Management
- Multi-Line Phone Systems
- Word Processing
- Supply Ordering
- Inventory Management
- Records Management
- Office Supply Management
- Bookkeeping Support
Accomplishments
- Accomplished improvement through actions.
- Recognized by customers and Job Title for expedient and effective service.
- Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
- Responded to over Number customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Saved company $Amount per month in type costs.
- Increased office productivity Number% by implementing numerous process improvements.
- Oversaw description project, resulting in improvement.
- Positioned as key team member to transfer Number Data type from hard copy into new digital database.
- Assisted management with the training of Number new staff members.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
Affiliations
- International Association of Administrative Professionals
Timeline
Receptionist
Styles Tires
06.2017 - Current
Master Of International Business Management - Accounting
Della’s Tech
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