Timothy Mullin
Poinciana,Fl
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Tires, Tires, Tires
11.2022 - Current
- Assist customers with inquiries, providing accurate information and guidance.
- Resolve customer complaints efficiently, ensuring timely follow-up and satisfaction.
- Comply to company policies and procedures to enhance service delivery quality.
- Collaborate with team members to streamline processes for improved customer support.
Correctional Officer & Trainer
South Dakota State Penitentiary
05.2007 - 10.2022
- Enforced facility regulations to maintain safety and security for inmates and staff.
- Conducted regular inspections of premises to identify safety hazards and ensure compliance.
- Monitored inmate behavior and reported incidents to reduce conflicts and maintain order.
- Collaborated with team members to develop effective strategies for crisis intervention.
- Negotiations team leader
- Retired after 15 1/2 years
City Mayor
City of Garretson, SD
10.2008 - 04.2016
- Facilitated community engagement initiatives to enhance resident participation in local governance.
- Oversaw budget allocations to ensure efficient use of city resources and funding.
- Collaborated with department heads to implement strategic plans for urban development projects.
- Led crisis management efforts during emergencies, ensuring effective communication and response strategies.
- Conducted public meetings to gather citizen feedback on policy changes and city improvements.
Direct Support Professional
Sioux Vocational Services
10.1986 - 04.2007
- Provided individualized support to enhance daily living skills for individuals with developmental disabilities.
- Implemented behavior intervention plans to promote positive behavioral changes and overall well-being.
- Coordinated recreational activities to engage clients in socialization and community involvement.
- Monitored client progress, documenting observations to inform care strategies and improve treatment outcomes.
- Advocated for clients' rights, ensuring access to necessary services and resources within the community.
Education
Associates Degree of Human Services - Human Services
Lake Area Vocational College
Watertown, SD05-1986
High School Diploma -
Lincoln High School
Sioux Falls, SD05-1984
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Complaint handling
- Professional telephone demeanor
- Follow-up skills
- Team development
- Building rapport
Timeline
Customer Service Representative
Tires, Tires, Tires
11.2022 - Current
City Mayor
City of Garretson, SD
10.2008 - 04.2016
Correctional Officer & Trainer
South Dakota State Penitentiary
05.2007 - 10.2022
Direct Support Professional
Sioux Vocational Services
10.1986 - 04.2007
Associates Degree of Human Services - Human Services
Lake Area Vocational College
High School Diploma -
Lincoln High School
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