Ashley Cate
Greenfield,IN
Summary
Experienced contact center professional who has a passion for problem solving and creating exceptional experiences for both the customer and the contact center teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant
Moser Consulting
09.2022 - Current
- Contact Center Systems Developer, Genesys Cloud Professional Certification, Project Management, Technical Writing, Problem Solving, Proficient in Jira and SQL Database
Sr. Analyst - HR Integrations
Elanco
01.2022 - 09.2022
- IT Integrations with Workday, Project Management, Peer Leadership, Attended Elanco Emerging Leaders Program
Sr. Associate - Operations
Elanco
05.2014 - 12.2021
- Call center operations, Data Analytics and Reporting, Interactive Intelligence/Genesys PureCloud, Architect, and Workforce Management subject matter expert, IT Support for team, Worked with and supported cross functional teams, Operations Management, Project Management, Peer Leadership, Training Administrator, Success Factors Subject Matter Expert, Business Continuity Planning and Testing, Audit Preparedness
Project Coordinator
HGS on Assignment at Elanco
07.2011 - 05.2014
- Frontline Call Center Agent, Interactive Intelligence subject matter expert, Call Center Operations, Team Leader, Project Management, Training subject matter expert
Education
Business Administration -
Western Governor's University
Salt Lake City, UTSkills
- Genesys Cloud
- Genesys PureConnect
- SQL Database
- Oracle Database
- Jira
- Customer Service
- Project Management
- Leadership Experience
- Microsoft Office
- Communication skills
Certification
Genesys Cloud Professional Certification
Timeline
Consultant
Moser Consulting
09.2022 - Current
Sr. Analyst - HR Integrations
Elanco
01.2022 - 09.2022
Sr. Associate - Operations
Elanco
05.2014 - 12.2021
Project Coordinator
HGS on Assignment at Elanco
07.2011 - 05.2014
Business Administration -
Western Governor's University
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