Uday Lambaday
Frisco,Texas
Summary
Over 18 years of comprehensive experience in Cisco Unified Communications (UC), Amazon Connect, Microsoft Teams, and Genesys Cloud call center environments. Expertise spans the full lifecycle of UC and contact center solutions, including design, implementation, troubleshooting, upgrades, and administration. Proven track record in large-scale enterprise settings, demonstrating proficiency across Cisco UC, Amazon Connect, Teams, Genesys Cloud. Committed to delivering innovative solutions that enhance communication efficiency and drive organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr UC Consultant
Kairos Technologies Inc
Irving, TX
03.2022 - Current
- Designing, maintaining, and supporting Cisco UC, Amazon Connect, Microsoft Teams, and Genesys Cloud environments. Leading user migrations from Aspect to Amazon Connect. Designing and maintaining Genesys Cloud instances for multiple departments. Supporting and managing toll-free number porting and telephony integration with AWS.
- Technology Stack: CUCM, CUC, CUBE, UCCX, Amazon Connect, Teams, Geneneys, CCP, Custom Agent desktop, S3, Lambda, Kinesis streams, eMite, Calabrio.
Consulting UC Engineer
HCA Healthcare
08.2017 - 03.2022
- Working on centralizing UC clusters. Working on enterprise level setup of WebEx UCM Calling/WebEx Calling to replace Jabber. Post Covid-19 UC enablement for HCA Healthcare’s workforce. Responsible for rolling out organization wide Expressways and Jabber to allow 100% remote operations. Migrating Centralized CUC clusters to division CUC clusters. Redesigning scripts from UCCE to UCCX. Setting up MS Teams calling and AWS Connect. Testing Genesys Cloud features before moving them to production. Configuring Zoom softphones and desk phones to the end users.
- Technology Stack: Cisco PCCE, UCCX, Jabber, Expressways, Call Managers, Unity Connection, CUBE, Oracle SBC, WebEx calling, UCM Calling, MS Teams, Zoom
High Touch Engineer
Cisco Systems
01.2016 - 08.2017
- Supporting client environment (Cisco unified communications manager, Cisco Unity Connection, Telepresence Management Suite, Expressway-C and E, CUBE, MGCP/H323 GWs, VG310 and 79xx-88xx, DX/EX/MX and Immersive telepresence devices. Worked with Calabrio, NCE/design team on certifying CUCM 11.5 SU2 in the lab.
- Technology Stack: Cisco Call Manager, Unity Connection, Expressway, TMS, CMS.
Senior UC Consultant
NWN
05.2015 - 01.2016
- Clients: Sysco Foods, Humble ISD, Toshiba, Transcore
- Migrated customer sites from old PBX to CUCM 8.6.2, CUC. Upgraded CUCM, CUC and IM&P from 9.1.1 to 10.5.2. Migrated schools from Mitel to CUCM 10.5.2. Installed CUCM 10.5.2, CUC 10.5.2, UCCX 10.5, SIP CUBE gateways.
- Technology Stack: Cisco Call Managers, CUC, BE6K/7K, CUBE, PRI.
Sr. UC Engineer
Collabramind
02.2015 - 05.2015
- Client: BCBS of MA
- Installed and configured CUCM 10.5.2, CUC 10.5.2, CER 10.5.1, Expressway-C and Expressway-E for Jabber MRA, SX80, 7841 and 8841 endpoints. Configured CUBE for voice and video calls.
- Technology Stack: Cisco Call Managers, CUC, Expressway, BE6K/7K, CUBE, PRI.
Sr. Telecommunications Engineer
Verizon
07.2012 - 01.2015
- Supported all internal UC services for about 4500 internal users.This included Cisco UCCX for customer facing call centers spread out across the world and staff in multiple Terremark Datacenters
- Technology Stack: Cisco Call Manager, Cisco UCCX, Meeting place, Expressway, Jabber
Sr. Telecommunications Engineer
LyondellBasell
03.2012 - 07.2012
- Was involved in Configuring, installing, maintaining and troubleshooting Unified communications Manager v.8.5, Unity with Unified Messaging, Voice Gateways, VG224s, Unified Contact Center Enterprise 7.0 with IP-IVR.
- Technology Stack: Cisco Call Manager, Unity, VGs.
Technical Analyst – Network
State Farm
07.2009 - 03.2012
- Handled design, implementation and troubleshooting of Cisco telephony for around 18000 agent sites and 70k+ employees. Built clusters to test and research features for production readiness. Customized Cisco technologies to work according to SF requirements.
- Technology Stack: Cisco Call Manager, Unity connection
Voice Engineer
Netera Networks
07.2009 - 04.2010
- Worked on installation, maintenance and troubleshooting of CUCM7.1.3, CUCM6.0 and Cisco Unity setups. Worked with various clients on the configuration of MGCP gateways and site turn-up. Configured Meeting place express, Presence, SMB units (UC520, UC560).
- Technology Stack: Cisco Call Manager, Unity/Unity connection, Voice gateways
Project Engineer
Wipro
10.2006 - 11.2008
- Worked on integrating OCS (Office communicator server) with Nortel IP phone and NGSS (Next Generation Session Server). Tested capabilities of the Voice gateways. Developed test plan and test cases to cover feature and product functionality deliverables.
- Technology Stack: Option 11c, 81c, NGSS, CS2100
Education
Bachelors - Computer Science and Engineering
SKU UNIVERSITY
India01.2006
Skills
- Unified Communication skills
- Amazon Connect
- MS Teams
- Genesys Cloud
- Cisco Unified Communications Manager, SME & BE Editions
- Unity Connections, Unified Messaging
- Emergency Responder, E911, CER
- Presence Services (IM&P / Jabber)
- Oracle SBC and Enterprise Operations Monitor
- Expressway Core and Edge(MRA, B2B)
- UC on UCS, UCS Servers, CIMC, ESX, vCenter, VMWare
- CME, SRST, H323, MGCP, SIP, , PRI, Oracle SBC
- CUBE, SIP Trunks, B2B SIP, Faxing over SIP, Fax Gateways
- WebEx (Meeting, Teams, Calling, UCM Calling, CUCIC)
- Contact Center Express, Finesse, Calabrio, CUIC
Certification
- CISCO ID: CSCO11560604
- Cisco Certified CCNA
- Cisco Certified CCNP
- Webex verified Power User Ambassador
- Webex verified Associate Ambassador
Timeline
Sr UC Consultant
Kairos Technologies Inc
03.2022 - Current
Consulting UC Engineer
HCA Healthcare
08.2017 - 03.2022
High Touch Engineer
Cisco Systems
01.2016 - 08.2017
Senior UC Consultant
NWN
05.2015 - 01.2016
Sr. UC Engineer
Collabramind
02.2015 - 05.2015
Sr. Telecommunications Engineer
Verizon
07.2012 - 01.2015
Sr. Telecommunications Engineer
LyondellBasell
03.2012 - 07.2012
Technical Analyst – Network
State Farm
07.2009 - 03.2012
Voice Engineer
Netera Networks
07.2009 - 04.2010
Project Engineer
Wipro
10.2006 - 11.2008
Bachelors - Computer Science and Engineering
SKU UNIVERSITY