Udaykiran Lambaday
Frisco,TX
Summary
Over 18 years of comprehensive experience in Cisco Unified Communications (UC), Amazon Connect, Microsoft Teams, and Genesys Cloud call center environments. Expertise spans the full lifecycle of UC and contact center solutions, including design, implementation, troubleshooting, upgrades, and administration. Proven track record in large-scale enterprise settings, demonstrating proficiency across Cisco UC, Amazon Connect, Teams, Genesys Cloud. Committed to delivering innovative solutions that enhance communication efficiency and drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr UC Consultant
Kairos Technologies Inc
Irving, TX
03.2022 - Current
- Designing, maintaining, and supporting Cisco UC and Amazon Connect environments. Maintaining and supporting Microsoft Teams and Genesys Cloud platforms. Leading user migrations from Aspect to Amazon Connect. Maintaining Genesys Cloud instances for multiple departments. Supporting and managing toll-free number porting and telephony integration with AWS.
- Technology Stack: CUCM, CUC, CUBE, UCCX, Amazon Connect, Teams, Genesys, Custom Agent desktop, S3, Lambda, Kinesis streams, eMite, Calabrio.
Consulting UC Engineer
HCA Healthcare
08.2017 - 03.2022
- Centralized UC clusters for improved communication efficiency. Assisted in the enterprise-level setup of Webex UCM calling and Webex calling to replace Jabber. Supported post-COVID-19 UC enablement for HCA Healthcare’s workforce. Aided in the rollout of organization-wide Expressways and Jabber to facilitate 100% remote operations. Helped migrate centralized CUC clusters to division CUC clusters. Contributed to redesigning scripts from UCCE to UCCX. Assisted in setting up MS Teams calling and AWS Connect. Participated in testing Genesys Cloud features prior to production deployment. Configured Zoom softphones and desk phones for end users.
- Technology Stack: Cisco PCCE, UCCX, Jabber, Expressways, Call Managers, Unity Connection, CUBE, Oracle SBC, WebEx calling, UCM Calling, MS Teams, Zoom
High Touch Engineer
Cisco Systems
01.2016 - 08.2017
- Assisted in supporting client environments utilizing Cisco Unified Communications Manager, Cisco Unity Connection, and Telepresence Management Suite. Aided in the management of Expressway-C and E, as well as MGCP/H323 gateways, VG310, and 79xx-88xx series devices. Collaborated with Calabrio NCE/design team to certify CUCM 11.5 SU2 in the lab.
- Technology Stack: Cisco Call Manager, Unity Connection, Expressway, TMS, CMS. CUBE
Senior UC Consultant
NWN
05.2015 - 01.2016
- Migrated customer sites from legacy PBX systems to CUCM 8.6.2. Assisted in upgrading CUCM and IM&P from version 9.1.1 to 10.5.2. Supported migration of schools from Mitel to CUCM 10.5.2. Installed CUCM 10.5.2, CUC 10.5.2, UCCX 10.5, and SIP Cube gateways.
- Technology Stack: Cisco Call Managers, CUC, BE6K/7K, CUBE, PRI.
Sr. UC Engineer
Collabramind
02.2015 - 05.2015
- Installed and configured CUCM 10.5.2, CUC 10.5.2, CER 10.5.1, Expressway-C, and Expressway-E for Jabber MRA, SX80, 7841, and 8841 endpoints. Supported configuration of CUBE for voice and video calls.
- Technology Stack: Cisco Call Managers, CUC, Expressway, BE6K/7K, CUBE, PRI,SIP
Sr. Telecommunications Engineer
Verizon
07.2012 - 01.2015
- Oversaw support for internal UC services utilized by around 4500 users. Managed Cisco UCCX implementation for customer-facing call centers distributed worldwide and personnel in various Terremark data centers.
- Technology Stack: Cisco Call Manager, Cisco UCCX, Meeting place, Expressway, Jabber
Sr. Telecommunications Engineer
LyondellBasell
03.2012 - 07.2012
- Managed installation and maintenance of Unified Communications Manager v.8.5 and Unity, ensuring seamless integration with unified messaging and VG224 voice gateways.
- Technology Stack: Cisco Call Manager, Unity, VGs.
Technical Analyst – Network
State Farm
07.2009 - 03.2012
- Assisted in the design, implementation, and troubleshooting of Cisco telephony systems for approximately 18,000 agent sites and over 70,000 employees.
Developed clusters to test and research features for production readiness.
Adapted Cisco technologies to align with specific SF requirements. - Technology Stack: Cisco Call Manager, Unity connection
Voice Engineer
Netera Networks
07.2009 - 04.2010
- Assisted in installation, maintenance, and troubleshooting of CUCM 7.1.3, CUCM 6.0, and Cisco Unity setups. Supported clients with configuration of MGCP gateways and site turn-up. Aided in configuration of Meeting Place Express and Presence SMB units (UC520, UC560).
- Technology Stack: Cisco Call Manager, Unity/Unity connection, Voice gateways
Project Engineer
Wipro
10.2006 - 11.2008
- Assisted in integrating Office Communicator Server with Nortel IP Phone and Next Generation Session Server. Supported testing of voice gateway capabilities. Contributed to development of test plans and test cases for feature and product functionality deliverables.
- Technology Stack: Option 11c, 81c, NGSS, CS2100
Education
Bachelors - Computer Science and Engineering
SKU UNIVERSITY
India01-2006
Skills
- Cisco Unified Communications
- Amazon Connect
- MS Teams
- Genesys Cloud
- Cisco Unified Communications Manager, SME & BE Editions
- Unity Connections, Unified Messaging
- Emergency Responder, E911, CER
- Presence Services (IM&P / Jabber)
- Oracle SBC and Enterprise Operations Monitor
- Expressway Core and Edge(MRA, B2B)
- UC on UCS, UCS Servers, CIMC, ESX, vCenter, VMWare
- CME, SRST, H323, MGCP, SIP, , PRI, Oracle SBC
- CUBE, SIP Trunks, B2B SIP, Faxing over SIP, Fax Gateways
- WebEx (Meeting, Teams, Calling, UCM Calling, CUCIC)
- Contact Center Express, Finesse, Calabrio, CUIC
Certification
- CISCO ID: CSCO11560604
- Cisco Certified CCNA
- Cisco Certified CCNP
- Webex verified Power User Ambassador
- Webex verified Associate Ambassador
Timeline
Sr UC Consultant
Kairos Technologies Inc
03.2022 - Current
Consulting UC Engineer
HCA Healthcare
08.2017 - 03.2022
High Touch Engineer
Cisco Systems
01.2016 - 08.2017
Senior UC Consultant
NWN
05.2015 - 01.2016
Sr. UC Engineer
Collabramind
02.2015 - 05.2015
Sr. Telecommunications Engineer
Verizon
07.2012 - 01.2015
Sr. Telecommunications Engineer
LyondellBasell
03.2012 - 07.2012
Technical Analyst – Network
State Farm
07.2009 - 03.2012
Voice Engineer
Netera Networks
07.2009 - 04.2010
Project Engineer
Wipro
10.2006 - 11.2008
Bachelors - Computer Science and Engineering
SKU UNIVERSITY