Ashley Caward
Ontario
Summary
Dedicated and adaptable professional with many years of diverse management and customer support experience. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and very passionate about continuous learning and professional development.
Overview
24
24
years of professional experience
Work History
Order Management Specialist
Echotape
Chino
02.2016 - Current
- Building e-commerce portion of company on Amazon handling and processing orders and customer questions
- Insuring a great experience and timely tracking updates
- Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
Shift Supervisor
Starbucks
Rialto
03.2008 - 01.2016
- Assisted in training new baristas on proper brewing techniques and customer service protocols
- Developed expertise in different types of coffee beans, flavors, roasts, and origins to provide recommendations to customers based on their preferences
- Served as a role model for other employees by demonstrating professional behavior at all times.
Operations Manager
Cold Stone Creamery
Redlands
04.2001 - 10.2009
- Created employee development programs focused on enhancing technical skills
- Managed scheduling, training and inventory control.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Education
Associate's degree - Liberal Arts & Sciences
Crafton Hills College
Yucaipa, CA06.2008
Associate's degree - Sociology
Crafton Hills College
Yucaipa, CA06.2008
Skills
- Training & Development
- Organizational skills
- Administrative Experience
- Computer Operation
- Verbal and written communication
- Teamwork and collaboration
- Amazon platform management
Timeline
Order Management Specialist
Echotape
02.2016 - Current
Shift Supervisor
Starbucks
03.2008 - 01.2016
Operations Manager
Cold Stone Creamery
04.2001 - 10.2009
Associate's degree - Liberal Arts & Sciences
Crafton Hills College
Associate's degree - Sociology
Crafton Hills College